Tech Champ - Hyderabad, India - Sonata Software

Description

Microsoft for StartupsFounders Hub is a dynamic platform that supports founders from the moment theyhave an idea. As their startup grows, founders unlock new benefits and featuresthat help them hit their technical milestones and tackle business challenges. Foundersglobally can sign up for Microsoft for Startups Founders Hub and start usingmarket-leading AI tools and a suite of benefits tailor-made to their startupstage with no funding required.

Microsoft Services help customers realize theirfull potential through accelerated adoption and productive use of Microsofttechnologies. We are a global team of highly dedicated professionals whodeliver world class services with partners, earning customer confidence, trust,and loyalty by improving the overall Customer and Partner Experience, servingas the customer most trusted advisors within Microsoft and drivingcustomer-centric product improvement.

Azure Technical Advisory support is a Microsoft services & support offeringtargeted at Microsoft for Startups Founders Hub startups. This is a customer-specialist facing roleand would require theindividual to act as the customer's trusted Technical Advisor Specialist.

RESPONSIBILITIESSUMMARY:

·Serve as in-house technical expert with a focus on helping ourcustomers increase their consumption by providing advisory services.

·Provide technical guidance on new features and functionalities andencourage customer adoption.

·Drive the deployment of thecustomers' workloads into Azure and increase their consumption of the platformby providing deployment guidance, supporting development of the customers'cloud adoption model, and providing appropriate recommendations to overcomeblockers.

·Ability to inspire customers bycommunicating complex concepts in a simple, business value context with provenwhite boarding capabilities.

·Be a proven self-starter whotakes ownership of opportunities, works independently, manages multiplesimultaneous tasks, and deals well with ambiguity and last-minute changes.

·Have the ability and passionnecessary to maintain technical excellence with emerging technologies,including competitive technologies, while continuing to manage customeropportunities.

·SME helps to define areas theysupport because they are closer to the customer.

·Focus on high level functionsand capabilities necessary to help customers take advantage of new features andfunctionalities.

·Coach and mentor ATA/STAs toraise the technical ability of the rest of the team, and/or to become certifiedin required Azure technical certifications.

·Technical Advisor Specialistwill be responsible for collating and provide information on the product andtrending customer issues/challenges with the team.

·Drive auditing of Case Notes andTagging for future searches in Case tracking tool & maintain KnowledgeBase.

·Have a commitment to customer and partner satisfaction, ability tothrive in a competitive team environment.

·Help drive in maintaining stats for FDR & FWR

·Need to work in flexible time zones.

·Quickly develop client relationships and trust and ensureclient/partner expectations are being set and met.

·Provide training and documentation feedback, updating roledocumentation as needed.

QUALIFICATIONAND EDUCATION REQUIREMENTS:

·Technical AdvisorSpecialist should be familiar and confident with the workloads listed below andthe certifications at the level correspondingly laid out in the table below.They should fit one or more of the personas described in the table below.

S.No

Persona

Certifications required

1

AI/ML/Cognitive Services/AOAI

AI-102, DP-100

2

App Services, Developer & DevOps

AZ-204, DP-300, AZ-400

3

IAAS Administration

AZ-104,AZ-305,AZ-500,SC-100

·Ideal candidate will have soft skills suchas, effective written & oral communications, be customer service oriented,and have the skills necessary to engage a customer in a deep technicalconversation.

SOFT SKILLS

·[ 1st ] Must be able to quickly develop trust and rapport with customers(most of the time they are of this profile: Enterprise Architects, Development& Test Management, Support Engineers)

·[ 2nd ] Passion for customer advocacy in a technology domain.

·Strong communication skills in both spoken and written English

·Effective, polished interaction with customer, Microsoft Services,Support and Azure development teams at the appropriate technicaldepth

·Ability to work independently

EXPERIENCE (Preferred)

·8+ Years of Industry / related experience in technical consultingrole

EDUCATION

·B.SC, BE, B. Tech in CS or IT