Customer Success Account Manager, Remote - New Delhi, India - Telamon HR Solutions

Description

What you need to succeed

• SMB Segment exposure and proven ability to manage a large customer set
• 2+ Years experience in Customer Success, with experience in selling SAAS solutions preferred
• Excellent communication Skills, both oral and written
• Flair for Technology and ability to lead a customer conversation with value-selling rather than product features pitch.
• International Sales Experience with exposure to NA /APAC markets preferably. Working hours will coincide with the US Time Zones
• Bachelors Degree or Equivalent

Role:

• Develop understanding of the line of products and lead with value-led conversations with customers for these solutions.
• Create a value-based relationship with new & existing North American Adobe SMB customers.
• Drive Up-sell & Cross-sell by prioritizing accounts with highest propensity to buy by clearly defining ideal customer profile and contact them via phones & emails.
• Managing the opportunity pipeline from week to week, providing accurate and timely updates to management on progress and outlook.
• Engage as required, with the supporting functional teams to resolve issues raised by customers related to their Creative Cloud Subscriptions.