CMDB and Discovery Specialist - Chennai - confidential

    confidential
    confidential Chennai

    5 days ago

    Full time
    Description

    Key Responsibilities:

    1. AWS Cloud Resource and on prem Discovery:

    - Implement and manage AWS cloud resource discovery processes to ensure accurate and up-to-date inventory of cloud resources.

    - Utilize AWS native tools and ServiceNow integrations to discover and map AWS cloud resources.

    - Ensure that discovered cloud resources are accurately recorded in the CMDB.

    - Collaborate with cloud architects and engineers to validate and refine cloud resource discovery processes.

    - Develop and maintain documentation for AWS cloud resource discovery processes and procedures.

    - Manage and optimize CMDB discovery processes to ensure comprehensive and accurate discovery of IT assets.

    - Utilize ServiceNow Discovery tools to automate the identification and classification of configuration items (CIs).

    - Ensure that discovered CIs are accurately recorded and maintained in the CMDB.

    - Collaborate with IT operations and infrastructure teams to validate and refine discovery processes.

    - Develop and maintain documentation for CMDB discovery processes and procedures.

    2. Service Mapping:

    - Perform service mapping to create a comprehensive view of IT services and their dependencies.

    - Utilize ServiceNow Service Mapping tools to discover and map relationships between applications, services, and infrastructure components.

    - Ensure that service maps are up-to-date and reflect the current state of the IT environment.

    - Collaborate with application and infrastructure teams to validate and refine service maps.

    - Develop and maintain documentation for service mapping processes and procedures.

    4. Collaboration and Communication:

    - Collaborate with cross-functional teams, including business analysts, project managers, and IT operations, to ensure successful implementation of initiatives.

    - Communicate complex technical concepts to non-technical stakeholders in a clear and concise manner.

    - Provide training and support to team members and stakeholders on CMDB processes, service mapping, and AWS cloud resource discovery.

    Qualifications:

    - Bachelors degree in computer science, Information Technology, or a related field. A Masters degree is a plus.

    - Proven experience in service mapping, and AWS cloud resource discovery.

    - Strong knowledge of ServiceNow platform and its capabilities.

    - Familiarity with AWS cloud services and resource management.

    - Excellent analytical, problem-solving, and decision-making skills.

    - Strong communication and interpersonal skills.

    - Ability to work independently and as part of a team in a fast-paced environment.

    - Relevant certifications such as ServiceNow Certified System Administrator, AWS Certified Solutions Architect, or similar are highly desirable.

    Preferred Skills:

    - Experience with other IT service management (ITSM) and IT operations management (ITOM) tools.

    - Knowledge of cloud computing, microservices architecture, and modern application development practices.

    - Experience in conducting application rationalization and modernization initiatives.

    - Strong project management skills and experience with Agile methodologies.

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