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    Team Manager - Bangalore, India - Cognizant Technology Solutions

    Cognizant Technology Solutions
    Cognizant Technology Solutions Bangalore, India

    1 week ago

    Default job background
    OTHER
    Description

    Manager - Ops Transformation

    Qualification:


    • Education    :

    Any Graduate (preferably - MBA/ MCA/Btech)
    • • Excellent verbal and written communications skills and English proficiency.
    • • Expert in MSOffice Products especially WORD, EXCEL, PowerPoint and MSVisio.
    • • Hands on Knowledge of using\providing solutions in Capital Markets or Capital Markets products.
    • • Indepth understanding of SDLC preferably AGILE.
    • • Relevant Experience of BA (min 45 Years ).
    • • Flexibility to work at different location.

    Responsibility:

    Stakeholder/Business Management:


    • Act as a point of contact for Project and Program managers for all questions related to task assigned
    • '
      • Provide regular status updates and track all KPI's/ Metrics related to all project tasks assigned.
    • • collaborates and Interacts with teams spread across geographies specific to tasks assigned.
    • • Ensures adherence to business and compliance requirements (timesheets, billing inputs, CBT's, expense reports) across both client and internal stakeholders.
    • • Work with reporting manager for high billable utilization and productive engagement during nonbilled period.
    • • Participate and provide inputs during Solution development activities with the change team.

    Knowledge Management:


    • Builds case studies in all projects executed during and towards end of project
    • '
      • Development of Knowledge Assets like Business flows, system flows and other relevant artifacts in the domains supported.
    • • Actively participates in Knowledg sharing session.
    • • Performs industry research on emerging topics and shares with wider teams.

    Customer Relationship Management:


    • Actively engage with client PM's and BA's to understand Project plan, key deliverables & milestones, specific tasks assigned with relevant client approvals
    • • Ensure participation in periodic client meetings and contribute effectively on expected tasks.
    • • Manage all project related queries and engage the Cognizant Manager during any escalations.
    • '
      • Develop indepth understanding of client infrastructure and products used.
    • • Proactively identify issues andd escalate as appropriate.
    • • Build relationships with program managers or portfolio owners in the customer organization.
    • Act as a point of contact for Project and Program managers (when required) in the areas of quality assurance, risk control, project management and SDLC.

    Process Improvements and Adherence:


    • Regularly participate in the discussions with the client and identify improvement opportunities

    Project delivery (Functional Skills):


    • Demonstrates usage of Industry/Cognizant/Client standard methodologies and tools for Requirements Gathering
    • • Execute and/or support functional testing/UAT.
    • • Assist in formulating recommendations.
    • • Identify tasks and activities required to prepare a project plan.
    • • Can perform stakeholder interviewing to understand current process and gather new requirements.
    • • Has working experience of other elicitation techniques such as scenarios, prototyping and workshops.
    • • Able to construct a detailed and complex process flows and models.
    • • Ability to write detailed and complex requirements documents.
    • • Demostrates sounds understanding of one or more project approaches such as Waterfall, Agile and Iterative Understands the project lifecycle and can contribute as BA in each stage.
    • • Exhibit a clear understanding of task related expectations Meet quality expectations for work that is assigned.

    Must Have Skills

    • MS Excel
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