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Techline Engineer- Pune - MSX International

MSX International Pune, India

2 weeks ago

Help Desk Engineer

Candidates deliverable and KPI –

Technical Assistance to CSM / WM / DET / TECHNICIAN for swifter resolutions of customer's Vehicle complaints.

To interact with ERC / PE / QA / Plant SO for supporting field team, in resolving critical unresolved concern.

To prepare & share the "Vehicle Complaints Attended Report" on Monthly Basis with Client-SHQ.

To validate theOwner's Manuals & Workshopmanuals, in line with the produced vehicles at respective plant locations on need basis.

To prepare the detailed Trouble Shooting Guidelines (TSG) for each complaint attended on weekly basis.

To develop Technical Expert Advice (EA) for unique cases attended.

To interact with Call Centre team for the smooth resolution of vehicle concerns.

Candidate's desired profile and prerequisite skill sets –

• Good Product Knowledge (Preferably Commercial Vehicles)

• Content Development / Technical Writing Skills(Optional)

• Should have hands-on experience in handling "Vehicle Technical Complaints".

• Should be familiar with vehicle diagnostic tools.

• Good in vehicle troubleshooting.

• Sound knowledge in Vehicle Mechatronics.

Candidate should be either BE / Diploma, having hands on experience (6 to 8 years)

Excellent Communication Skills (English, Hindi & Marathi)