Contact Center Business Analyst - Bengaluru
1 month ago

Job summary
We are seeking a Contact Center Business Analyst to join our team in Bengaluru. As a key member of the contact center operations team, you will work closely with operations leaders, technology teams, and frontline managers to improve customer experience and agent effectiveness.Responsibilities
- Translate business needs and customer pain points into clear requirements and process improvements.
- Use NICE inContact data and reports to identify trends, root causes, and optimization opportunities.
- Support the design and measurement of initiatives that improve customer experience and agent effectiveness across APAC, EMEA, and NA.
Job description
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