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- Strong customer service skills for client satisfaction, health of client AR and management of RCM team members
- answering client inquiries; prompt return and follow up to all interactions; prompt response to requests for information, both internally and externally
- acts as first point of contact for team members and provides guidance on work matters
- Interact with clients and their patients, engage in proactive resolution of issues and timely response to questions and concerns.
- Deliver timely required reports to the RCM Management; initiates and communicates the resolution of issues
- Track clients' AR productivity and health (charge, payments, collections, adjustments) on a daily, weekly and/or monthly basis; as needed to ensure the client and company expectations are met
- Remain current with company's policies and procedures regarding AR activity such as, reviewing month end reports to insure the AR and cash collections are meeting agreed upon benchmarks, identifying trends, reviewing denial reports
- Review work performed by outside vendors for accuracy and production. Determine changes/improvement needed and works promptly and appropriate with applicable individuals to bring about such changes/improvement
- Achieve goals set forth by management and compliance requirements
- Follows, enforces and models adherence to all policies, procedures and processes
- Identify and recruit internal/external talents to ensure effective mix of competencies.
- Induct new joiners in order to quickly maximize performance.
- Set and communicate team/individual objectives and KPI to inspire individuals to achieve high performance.
- Implement development plans and coach for individuals to reach their maximum talent.
- Provide regular constructive feedback on performance/development and address poor/mediocre performance on a timely manner.
- Recognize high performers to maintain motivation and retain key talent.
- Regularly communicate on company news and team progress against business plan.
- Bachelor's degree or equivalent preferred.
- 7+ years of relevant work experience in RCM AR preferred.
- Relevant leadership experience-Medical Billing
Assistant Manager - Noida, India - CorroHealth
Description
Corrohealth is hiring AM -RCM
Noida location
Exp-7+ Years
An Ideal Candidate will have:
Education
Work Experience
Contact -HR