Training Manager - Kolkata, India - iimjobs

    iimjobs
    iimjobs Kolkata, India

    3 weeks ago

    Iimjobs background
    Full time
    Description


    The Knowledge Management Lead will be managing End to End Activities related to Knowledge Management of New Joinees and Upskilling/Reskilling of existing employees of Shared Services Origination.


    • People Plan & Project Planning
    • To develop and champion KNOWLDGE MANAGEMENT strategy/plan for the ITC SHARED SERVICES that reflects the delivery of the People Plan and 1year Business Plan, within a consistent planning framework and planning cycle. This should include conducting a training needs analysis to ensure that we are building the capability and talent that we need in the business to deliver against the business strategy
    • Ensure that the management teams through the HR Business Partners are aware of the calendar of KNOWLEDGE MANAGEMENT events through the year
    • To manage the changes in KNOWLEDGE MANAGEMENT processes and systems required for the implementation of Knowledge Management Software (KMS)
    • Prepare project and implementation plans that ensure the delivery of the local People Plan.
    • Manages functional & crossfunctional project teams to ensure targets and milestones delivered as per the plan
    • Measure the effectiveness of the delivery of the KNOWLEDGE MANAGEMENT strategy/plan plans through the employee survey and other KNOWLEDGE MANAGEMENT related KPIs.

    Operational Delivery:

    • Ensure the ITC SHARED SERVICES team members have personal development plans in place
    • Manage the Induction/on boarding process and toolset to ensure new starters have an effective start to their ITC Careers
    • To manage the goal cascade process for ITC SHARED SERVICES
    • To support the Head of HR in the Organisational Design activities needed to build a culture in ITC SHARED SERVICES that is in line with our brand and values and that will enable high performance and a great experience for our people and customers.

    Capability Development:

    • To enhance the leadership capability within ITC SHARED SERVICES by providing appropriate support and challenge to develop skills, knowledge & competence
    • To provide facilitation support for the senior leadership team where appropriate to develop team effectiveness and capability

    Essential:
    years of work experience in Knowledge Management role with Leading BPO / SSC

    Minimum Education Qualification - Graduate

    • Demonstrate proficiency as a Skilled Trainer and
    • Learning and Development related elearning content creator/ mentor
    • Basic process knowledge in F&A and HR Operations