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  • Customer Success Manager - Bengaluru - o9 Solutions, Inc.

    o9 Solutions, Inc.
    o9 Solutions, Inc. Bengaluru

    2 days ago

    o9 Solutions, Inc. background
    Description

    Join Our Visionary Team

    We are revolutionizing the world of digital transformation with our AI-powered platform, o9's Digital Brain. Our integrated planning and operational efficiencies help businesses drive growth, reduce waste, and create value for themselves and the planet.

    Be Part of Something Special

    We're looking for talented individuals who share our passion for innovation and excellence. In return, we offer a nurturing environment where you can thrive and make a meaningful impact.

    About the Role

    As a Customer Success Manager, you will be responsible for building relationships with clients, identifying risks, and expanding product adoption. You will work closely with cross-functional teams to deliver exceptional support services and achieve performance levels in line with customer requirements.

    Key Responsibilities:

    • Develop and strategically manage customer accounts in the US and India
    • Generate sustainable, repeatable, and long-term customer revenue through exemplary support service
    • Resolve customer issues in a timely fashion and ensure data accuracy and workflow validation
    • Achieve agreed performance levels and serve as the single point of contact for platform upgrades and patches

    Requirements:

    • 8+ years of experience in a related field
    • BE/BTech/MCA/MBA degree
    • Experience with planning applications like Manugistics, SAP APO, SAP IBP, JDA Demand Fulfil, JDA S&OP, i2 Supply Chain Planner, Oracle SCM
    • High degree of interpersonal effectiveness and relationship-building skills

    What We Offer:

    • Competitive salary and benefits
    • High-growth organization with a strong entrepreneurial culture
    • Support network and diverse working environment
    • Social activities and team-building events

    How to Apply:

    Please click the button below to apply. You will be contacted by our recruiter, Reddy Babu, who will guide you through the interview process and answer any questions you may have.


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