Manager I, Quality - Pune, India - Concentrix

Description

Description

Concentrix is a technology-enabled global business services company specializing in customer engagement and improving business performance. We partner with ambitious, progressive executives around the world to future-proof their business and stay ahead of the competition and customer expectations.

Role and Key responsibilities:

Develop and implement training programs as per client requirement

Work with various teams to identify training needs and develop training materials.

Design and deliver training programs for new hires and existing employees.

Monitor the effectiveness of training programs and make recommendations for improvements.

Conduct regular training needs assessments and adjust training programs accordingly.

Evaluate the effectiveness of quality assurance measures and make recommendations for improvements.

Ensure that quality standards are met across the organization.

Develop and implement policies and procedures to ensure compliance with industry regulations.

Collaborate with senior leadership to identify strategic opportunities for training and quality initiatives.

Analyze training and quality data to identify trends and make data-driven recommendations.

Develop and maintain relationships with internal and external Stakeholders vendors to support training and quality initiatives.

Ensure that all training and quality initiatives align with the organization's overall strategy and goals.

Key Skills and knowledge:

Experience in training and quality management, preferably in the healthcare sector.

Good communication and presentation skills.

Strong analytical and problem-solving skills.

Knowledge of industry regulations and compliance requirements.

Ability to work independently and as part of a team.

Ability to manage multiple projects and priorities simultaneously.

Proficiency in Microsoft Office and other training and quality management software.

Should have strong knowledge of quality domain and should be able to display innovative problem-solving skills towards process challenges

Exposure to Lean six sigma problem solving and quality tools, with hands on experience

Ability to display stakeholder management skills during addressing the solutions for challenges they put forward

Logical thinking on any audit form creation and functional setup

Logical Approach towards fixing internal issue like high variance and appropriate sampling etc

Education: Should be a Graduate

Disclaimer:-

'Neither Concentrix nor any authorized 3rd party who assist with our recruitment process, ever ask candidates for 'recruitment', 'processing' or any other kind of fees in exchange for offer letters from Concentrix. Offer letters and other recruiting correspondence from Concentrix are printed on Concentrix letter head with authentic signatures of appropriate Concentrix authorities.'

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