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    • Customer Service Solution Developer - Vadodara - beBee Careers

    beBee Careers
    beBee Careers Vadodara

    2 weeks ago

    Default job background

    Job title: Senior Techno Functional Dynamics 365 Developer - Customer Service (6+ years exp - Must have)

    Description

    Solution Architect - Customer Service Expert

    We are seeking a seasoned expert in Dynamics 365 Customer Service to join our team. The ideal candidate will have extensive experience designing and developing customized solutions within the platform.

    Key Responsibilities:

    • Design and Development: Design and develop tailored solutions to meet business needs, utilizing the Dynamics 365 Customer Service platform.
    • Application Development: Create, modify, and troubleshoot existing applications and functionalities to ensure seamless user experience.
    • Integration: Develop and implement integrations with other systems and applications to enhance solution capabilities.

    Technical Expertise:

    • Dynamics 365: Strong technical skills in Dynamics 365 development, including experience with Dynamics 365 for Customer Service and related technologies.
    • Coding Languages: Proficiency in coding languages like .NET, C#, and JavaScript.
    • Low-Code Solutions: Experience with low-code solutions using the Power Platform.
    • Collaboration: Collaborate with business analysts, project managers, and other developers to understand requirements and deliver solutions.

    Problem Solving and Support:

    • Troubleshooting: Troubleshoot and resolve issues related to Dynamics 365 Customer Service applications.
    • Technical Support: Provide technical support to end-users and stakeholders.
    • Complex Issue Analysis: Analyze and debug complex technical issues.

    Testing and Deployment:

    • Quality Assurance: Test and deploy Dynamics 365 solutions to ensure quality and reliability.

    Documentation:

    • Technical Documentation: Create and maintain technical documentation for developed solutions.

    Business Acumen:

    • Business Understanding: Understand business needs and translate them into technical solutions.
    • Industry Trends: Stay up-to-date with the latest trends and technologies in the customer service space.

    Skills and Qualifications:

    • Dynamics 365 Expertise: Strong understanding of the Dynamics 365 Customer Service platform and its capabilities.
    • Coding Skills: Experience with coding languages such as .NET, C#, and JavaScript.
    • Power Platform: Experience with Power Platform and low-code development.
    • Agile Methodologies: Experience with Agile development methodologies.
    • Problem-Solving: Excellent problem-solving and analytical skills.
    • Communication: Strong communication and interpersonal skills.
    • Teamwork: Ability to work independently and as part of a team.
    • Passion for Excellence: A passion for delivering high-quality solutions.
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