Senior Assistant Vice President - Noida, India - EXL INDIA

Description

Requirement years of experience in F&A ( US Freight Industry)

Key Responsibilities Include

• Define account level strategies, generate meaning client insights and ensure positive client perception.
• Capacity planning and staffing plans for the process based on medium term business forecast.
• Negotiating and finalizing SLA's with the Client.
• Contract Negotiation.
• Creating revenue and cost plans for the medium term
• Establishing a review/ reporting mechanism with the Client
• Developing and approving incentive plans.
• Be a Champion for black belt improvement projects.
• Develop case studies, show case the business and participate in business acquisition.
• Review progress of attrition action plans and check effectiveness.
• Provide leadership to team of managers, team leaders and agents.
• Ensure compliance with internal policies and procedures, external regulations and information security standards.

Key Skills

1. Excellent Client facing skills.
2. Strong F&A domain expertise
3. US Freight industry exposure
4. Capability to prepare and conduct business reviews.
5. Excellent
6. leadership, people management and communication skills.
7. Business perspective and a capability to drive improvement based on benchmarks.
8. Capability to prepare budgets, review MIS.
9. Good cross-functional appreciation and capability to team with relevant others to drive business objectives.