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    Language Specialist- Non-Voice - hyderabad, India - GENPACT

    GENPACT
    Genpact background
    Description

    Responsibilities:


    • Provide resolution to maintain standards of quality


    • Recognize trends and patterns and raise issues timely


    • Provide insights to help improve the support to the users


    • Maintain a thorough understanding of process and policies


    • Provide excellent customer service to our customers

    Minimum qualifications:

    • Any Graduate (PG an added advantage)
    • Freshers are eligible
    • Able to Read, Write & Speak in Bengali

    Preferred qualifications:


    • Effective probing skills and analysing / understanding skills


    • Problem solving skills with customer centric approach


    • Must be able to work in rotational shifts ( 24*7 Shifts )

    Shifts: Flexible to work in any shifts (24*7)


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