Principal Lead-Workload Scheduling and Automation - Noida, India - Ameriprise Financial

Description

Key responsibilities:

• Provide leadership to a group of Scheduling Operators to support Tidal workload automation tool and ensure the platform's high availability and efficiency

• Train, guide and support Tidal customers to meet their development and operations needs

• Create and own a scheduling roster to provide 24x7 support

• Work with the automation engineers on Tidal monitoring, reporting and analytics and be proactive in production support

• Provide technical consultancy for new projects requiring implementation setup with consideration of existing automation jobs.

• Take ownership of Incidents and Requests assigned to the team, ensuring they are SLA compliant.

• Identify and implement key service improvements to ensure an effective and efficient Incident and Request management process.

• Communicate effectively to both internal and external users.

• Escalate and manage incidents when you experience an extended service outage, or service levels are not being met.

• Ensure incidents and requests:
o Accurately record resolution of Incidents and Service Requests to quality standards for future investigation.
o Accurately record and prioritize and manage Incidents and Service Requests against suitable SLAs and resolution targets.

• Restore normal service operation as quickly as possible, investigating, diagnozing and resolving incidents where possible.

• Continuously monitor Automation queues for new requests.

• Identify candidates for Problem Management and feed into the Problem Management process

Team Role

• Actively monitor the teams' workflow to ensure all incident and requests are being completed within SLA.

• Assist and have input into maintaining the AMPF service catalogue and knowledge base to help in enabling the prompt resolution of incidents and support of administration requests within service levels.

• Be self-motivated to explore evolving technologies and identify potential opportunities for increasing your skillset.

• Encourage knowledge sharing across different tiers of support aiming to maximize the first-time fix rate at the Service Desk

• Through the effective use of a knowledge base, ensure sharing and transfer of knowledge both within the immediate team and across other teams within IT Service Delivery.

• Identify cost effective opportunities for improvement and recommend solutions to meet customer and user requirements, where appropriate.

• Engage with the Automation SME Lead, look for opportunities for team development in a manner consistent with company policy and procedures

• Develop internal team processes to ensure the integrity and quality of the service provision is maintained. Where possible, look for and propose opportunities for improvement

• Participate in an on-call roster to provide 24x7 support

• Overtime as required, e.g. (power down, application patches and fixes, in the production environment.)

• Escalate and manage situations arising from customer issues to Manager.

• Must have the drive to work closely and build successful working relationships with our American partners.

• Experience working with Windows Server, including Active Directory

• Flexible, self-motivated, team player, "get-it-done" personality

• Ability to organize and plan work independently

• Ability to work in a rapidly changing environment

• Ability to multi-task and context-switch effectively between different activities and teams

Required Qualifications:

• Minimum 3 years of Professional Degree i.e BCA, B-Tech, MCA , MTech etc.

• 10-14 years of technology experience of increasing scope and responsibility (e.g. scheduling) expertise in Tidal Workload Automation or IBM Tivoli Workload Scheduler or any other major job scheduling tools such as Control-M

• 3+ years in a leadership role in operations of technology

• Experience with job design, administration and maintenance of jobs in distributed and/or mainframe environments.

• Experience in troubleshooting and resolving scheduling issues.

• Excellent written and verbal communication skills

• Be self-motivated and willing to learn new technologies

Preferred Qualification:

• Strong working knowledge of industry-standards scheduling management tools.

• Demonstrated, successful experience working in a matrixed, multi-vendor technology environment.

• Demonstrated ability to work effectively and efficiently under pressure in high visibility incidents.

• Strong, functional knowledge of PowerShell or Python scripting

• AWS and/or Azure experience is a plus
Timings: 24x7

About Our Company
Ameriprise India LLP has been providing client based financial solutions to help clients plan and achieve their financial objectives for 125 years. We are a U.S. based financial planning company headquartered in Minneapolis with a global presence. The firm's focus areas include Asset Management and Advice, Retirement Planning and Insurance Protection. Be part of an inclusive, collaborative culture that rewards you for your contributions and work with other talented individuals who share your passion for doing great work. You'll also have plenty of opportunities to make your mark at the office and a difference in your community. So if you're talented, driven and want to work for a strong ethical company that cares, take the next step and create a career at Ameriprise India LLP.

Ameriprise India LLP is an equal opportunity employer. We consider all qualified applicants without regard to race, color, religion, sex, genetic information, age, sexual orientation, gender identity, disability, veteran status, marital status, family status or any other basis prohibited by law.

Full-Time/Part-Time

Timings

India Business Unit

Job Family Group