Relationship Manager - Kolkata, India - Rightness Personnel Solutions Pvt

Description

Greetings from RIGHTNESS PERSONNEL SOLUTIONS Pvt Ltd

Hiring for Relationship Manager for Direct Channel

CTC: 5.50 Lakh

Location: Kolkata

Key Responsibilities:

Maintain Customer Relationship

Build sustainable relationships and trust with customer via open and interactive communication

Regular & timely interaction with the customer via various modes like calls, whatsapp, EDMs etc. as decided per the business plan

Explain customized proposition to the customer basis the important dates (Birthday, Term Renew etc.)

Perform annual protection review calls as per the timelines

Campaign Calling

Perform Segmented product based campaigns including GLIP, SWP, FWP and others

Ensure that the customers are aware of the offering and do not have any confusion regarding the same

Perform Service Request Calls

Keep records of customer interactions, process customer accounts and file documents

Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution

Provide accurate, valid and complete information by using the right methods/tools

Identify and assess customers needs to achieve satisfaction

Regards,

HR- Asma Shaikh

Email-

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