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    Technical Services Manager - Gurugram, India - Unifocus

    Unifocus
    Unifocus Gurugram, India

    1 week ago

    Default job background
    Full time
    Description

    Unifocus is an integrated workforce management software platform offering intelligent automation for daily work orders management, housekeeping activities, facility maintenance, survey solutions, scheduling & labour management, and time & attendance built for the hospitality market and other dynamic scheduling environment.

    We support hotels, restaurants, casinos, and more with our innovative web-based and mobile software suite. Some of the chains we work with include Hilton, Rosewood, Shangri La, Accor, IHG, Hoxton, Corinthia, Oetker Collection etc. We are a small but growing team, and you'll have opportunities to express yourself and make meaningful contributions to our products and the company.

    Visit for more details.

    About the job

    Responsible for successful integration of Unifocus platforms with those from other vendors, enabling the exchange of necessary data to provide a seamless customer experience.

    What will you do?


    •Lead the technical implementation team of 5-6 data integration specialists located in multiple regions, who are responsible for Setting up Customer Accounts/Interfaces.


    •Work across various internal teams (Implementation, Client Success, Operations, Infrastructure etc.), on-site/external team (IT department, vendors etc.) and working with other technology providers to create seamless interfaces and ensure successful completion of technical assignments.


    •Flag any technical issues in time and work with stakeholders to ensure timely resolution and communication to the clients.


    •Perform project audits for newly implemented properties and identify gaps, if any.

    We are looking for:


    •B.Tech or equivalent degree in computer science.


    •Total experience of 8+ years with at least 3 years leading a team serving customers globally.


    •Industry experience of working in similar IT services/product companies with B2B experience preferred.


    •In-depth knowledge of Windows servers and strong Windows Administration skills.


    •Thorough understanding of IT hardware and software systems (Networking, Servers, Databases, firewalls, Active Directory, Proxies, Security, Cloud systems etc).


    •Strong experience of working in cloud services (AWS preferred).


    •Working knowledge of interfaces and integrations of systems.


    •Good understanding of Internet-based technologies including DNS, Security, IP Routing, - SSH, FTP, HTTP/HTTPS, Email Routing, etc.


    •Strong time management and organizational skills, detail-oriented and takes initiative to tackle challenges.


    •Committed to working collaboratively with highly diverse teams, and many different types of people.


    •Experience of working in hotel technologies will be an added advantage.

    The Unifocus experience:

    Our Culture Statement: Thriving Together, Achieving Greatness

    To support our culture mission, we have four core culture values of Unite, Inspire, Empower, and Excel. Each value representing a set of key traits that define how we live and breathe our culture every day.

    We UNITE globally, combining our diverse talents, perspectives, and expertise. With professionalism and a touch of fun, we inspire and empower each other to excel. Together, we deliver exceptional value, challenge norms, and leave a lasting impact within the hospitality industry.

    In addition to a competitive salary, we offer:


    •Health insurance


    •Paid time off


    •A hybrid environment that promotes a healthy work-life balance


    •Parental leave


    •Professional development assistance


    •Referral program

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