Branch Sales and Service Manager - Gurgaon, India - Standard Chartered Bank

    Standard Chartered Bank
    Standard Chartered Bank Gurgaon, India

    1 week ago

    Standard Chartered Bank background
    Full time
    Description

    Role Responsibilities

    Strategy

  • Ensure that all of the above services are delivered with accuracy and warmth

    • Business

  • Assist in Service Delivery by ensuring timely service to customers so customer traffic is efficiently managed. Recommend workflow changes for customer service with greater efficiency and effectiveness.

    • Processes

  • General Reconciliation and Compliance Activities at their level

    • People & Talent

  • Contribute to branch performance through referrals, efficient customer service, effective operations controls

    • Risk Management

  • He/She is aware of bank's compliance policy.

    • Governance

  • Educating customers about alternate banking channels so specific transactions can be migrated to net banking, phone banking, ATMs, etc

    • Regulatory & Business Conduct

  • Display exemplary conduct and live by the Group's Values and Code of Conduct.
  • Take personal responsibility for embedding the highest standards of ethics, including regulatory and business conduct, across Standard Chartered Bank. This includes understanding and ensuring compliance with, in letter and spirit, all applicable laws, regulations, guidelines and the Group Code of Conduct.
  • Lead the [country / business unit / function/[team] to achieve the outcomes set out in the Bank's Conduct Principles: [Fair Outcomes for Clients; Effective Financial Markets; Financial Crime Compliance; The Right Environment.]
  • Effectively and collaboratively identify, escalate, mitigate and resolve risk, conduct and compliance matters.

    • QUALIFICATIONS

    TRAINING, LICENSES, MEMBERSHIPS AND CERTIFICATIONS

  • Graduate/ Post Graduate
  • Anywhere between 1 - 4 years of overall experience
  • Banking knowledge
  • Understanding of front and back office processes and procedures
  • Good Interpersonal Skills
  • Strong Communication Skills
  • Team-playing ability
  • Customer and Service Orientation

    • Our Ideal Candidate

  • Ensure that all of the above services are delivered with accuracy and warmth
  • Assist in Service Delivery by ensuring timely service to customers so customer traffic is efficiently managed. Recommend workflow changes for customer service with greater efficiency and effectiveness.
  • Sales Referrals: where relevant, identify prospects for cross-selling from observation of customer transactions and highlight the same to sales staff
  • Contribute to branch performance through referrals, efficient customer service, effective operations controls
  • He/She is aware of bank's Mis-selling & Sales Policies and ensure adherence all the times.
  • Educating customers about alternate banking channels so specific transactions can be migrated to net banking, phone banking, ATMs, etc.