Patient Experience Executive- Hiring for SSO Hospital - Nagpur
Only for registered members Nagpur, India
1 week ago
* This salary range is an estimation made by beBee
Job summary
We are looking for a warm, articulate, and service-oriented Patient Experience Executive to be the first point of contact for patients and caregivers at our centre. You will play a key role in ensuring every patient journey is smooth, empathetic, and well-supported — from consultation to discharge.
Responsibilities
- Greet and counsel every patient and family entering the centre with warmth and professionalism
- Guide patients through their OPD visit, surgical counselling, and quote discussions
- Ensure follow through on diagnostics, insurance paperwork, and discharge protocols
- Handle relatives/caregivers with empathy and patience — especially during wait periods
- Help convert OPD consults into IPD bookings by providing reassurance and clarity
Job description
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