ETLI Inbound Customer Service, BPO Call Center - Thane, Mumbai, Navi Mumbai - Credicus Business Services

    Credicus Business Services
    Credicus Business Services Thane, Mumbai, Navi Mumbai

    5 days ago

    Full time
    Description

    Key Responsibilities:

    • Answer Inbound Calls: Handle incoming customer queries related to ETLI services (electronic tolls, transportation, payments, etc.)
    • Customer Assistance: Provide accurate and timely information to customers about toll services, payment methods, and account issues
    • Issue Resolution: Assist customers in troubleshooting issues with their toll accounts, payment failures, or transaction discrepancies
    • Service Recommendations: Offer relevant services, plans, or upgrades to customers based on their needs
    • Data Management: Update customer details, record interactions, and log case details in CRM systems
    • Customer Retention: Ensure customer satisfaction by resolving complaints and providing excellent service
    • Meet KPIs: Consistently meet service level targets and performance metrics, such as call resolution time, customer satisfaction, and first call resolution (FCR)

    Eligibility Criteria:

    • Minimum Qualification: 12th Pass (HSC) or higher
    • Experience: Fresher or experienced candidates welcome
    • Languages: Proficiency in Hindi and English (additional regional languages like Marathi is a plus)

    Skills:

    • Strong communication and problem-solving skills
    • Ability to handle customer inquiries in a polite and professional manner
    • Basic knowledge of ETLI systems (training will be provided)
    • Customer-oriented and target-driven
    • Basic computer skills (CRM, MS Office)

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