Senior Support Quality Analyst - Bengaluru, Karnataka

Quality Analyst · The Quality Analyst monitors customer interactions to ensure high-quality service. · Evaluates agent performance against quality standards using live or recorded calls. · ...

Role-Quality Analyst - IT Service Desk. · Experience- 2 Years in international BPO (IT Service Desk) | 1 Year as Quality Analyst. · CTC- Up to 6 LPA. · Any Graduates. · Location: Pune. · ...

We are looking for a Quality Analyst to join our team. The successful candidate will have at least 2 years of experience in international BPO (Service Desk) or Technical Support. · ...

Join us as a Quality Analyst · If you have a keen eye for detail, then this could be the role for you as you make sure that only well designed and built work packages get through quality testing · You'll be assisting the feature team to define testable work and make sure that des ...

Opening For Quality Analyst · Roles and Responsibilities · Job Location : - Bangalore · Participating in design of call monitoring formats and quality standards. · Performing call monitoring, identifying errors and best practices on the call. · Documenting call behaviours and giv ...

Immediate joiners Only · A quality analyst role with skills in service desk IT helpdesk call audits QC tools RCA. · ...

Hiring for Quality Analyst -Order Management. · QA,Order Management,Call Audit,Order fulfillment, ...

This job requires a quality analyst with minimum · of experience in the BPO industry. · ...

Monitor and evaluate voice interactions for quality assurance in Credit card collection process. · ...

Job summaryThe BPO Quality Analyst is responsible for monitoring evaluating and improving the quality of customer interactions and processes within the BPO environment. · Bachelors degree in Business Quality Management or a related field preferred or equivalent work experience · ...

We are seeking skilled QA Analysts to join our engineering team and ensure the quality, reliability, and performance of our software products. · Analyze business requirements and create test scenarios, test cases, and test dataPerform manual testing (Functional, Regression, Smoke ...

The Quality analyst ensures that the quality of service is in line with the organizational objectives. Feedback shared with officers should increase efficiency through behavior modification and enhance quality of service to customers. · ...

We are seeking a Quality Analyst to join our team in Bangalore. As a Quality Analyst- Mortgage you will be responsible for reviewing income documents and calculating incomes. · ...

Develop execute test plans and test cases for manual automated testing Design automated test scripts using tools like Selenium Playwright Perform performance testing using tools JMeter LoadRunner Implement execute tests for various types of testing Required Candidate profile Min ...

Any Graduate with min 2 years exp as a Quality Analyst · Candidate should not have testing experience. · ...

The Quality Analyst is responsible for monitoring evaluating and improving the quality of customer interactions in a call center. This role involves analyzing calls providing feedback to agents identifying trends and collaborating with teams to enhance overall customer satisfacti ...

We are hiring a Quality Analyst to drive quality, compliance, and customer experience across our outbound operations. · Audit outbound calls and related processes to ensure quality, · compliance, · and customer experience standards.Evaluate calls in Hindi · and regional languages ...

+ Prior experience as Quality Analyst / Quality Auditor in Life Insurance+ Exposure to Telesales / Agency / Bancassurance QA+ Experience in mis-selling investigation or complaints handling ...

What You ll Do as the Quality Analyst · Support IT service desk operations and ensure quality of help desk support services. · Conduct monitoring and review of help desk activities including calls, tickets, and chat. · Perform periodic assessments of technician skills and knowled ...

Join us as a senior Quality Analyst. You'll assist the feature team to define testable work and ensure desired customer experiences and outcomes are achieved. · ...

This is a full-time on-site role based in Chennai for a Quality Analyst. · The Quality Analyst will be responsible for conducting quality checks on produce, implementing quality assurance processes, and ensuring compliance with regulatory and internal standards. · ...