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- Training and Development: Train new hires on pre-process and process, including domain knowledge, communication skills, soft skills, and travel induction.
- Hiring and Onboarding: Hire candidates according to client and process requirements, ensuring effective communication.
- Training Performance Management:
- End-to-end responsibility for training deliverables, such as throughput, certification, and early production performance.
- Conduct interventions during process training and nesting.
- Daily New Hire Training Review:
- Reporting and Stakeholder Communication:
- Ensure timely and accurate sharing of training reports with internal stakeholders and clients.
- Content Creation and Knowledge Management:
- Conduct TNI (Training Need Identification) and update the pre-process training plan accordingly.
- Ensure floor agents participate in timely monthly checks, floor refreshers, etc.
- Stakeholder Management and Coordination:
- Manage internal communication with peers, stakeholders, and clients.
- Conduct interventions during process training and nesting.
- TNI Refreshers and Agent Development:
- Identify agent strengths and areas for improvement.
- Create a concrete work plan for improvement and an intervention plan based on TNI, including SBS, one-on-one coaching, briefing, classroom sessions, and on-floor activities.
- Education: Undergraduate or Graduate degree.
- Bilingual in English and German (written and verbal).
- Willingness to work in a 24/7 environment (5 days a week) and non-weekend off shifts.
- Proficiency in MS Office.
- Travel-ready.
- Travel Experience: Minimum 3 years.
- Training Experience: Sound understanding of the training function, with a minimum of 2 years in a training department.
- Corporate travel experience.
- GDS Certifications are an added advantage.
Assistant Manager - Visakhapatnam - WNS
Description
Role Summary:
Key Responsibilities:
Requirements:
Experience:
Certifications:
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Assistant Manager
Full time Only for registered members Visakhapatnam
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Assistant Manager
WNS- Visakhapatnam
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Projects - Assistant Manager
Full time confidential- Visakhapatnam
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Assistant Manager
Mount Talent Consultant- Visakhapatnam
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Assistant Manager
Marsh India- Visakhapatnam
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Assistant Manager
Flam- Visakhapatnam
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Assistant Manager
Handelnine Global- Visakhapatnam
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Assistant Manager
Emeritus- Visakhapatnam
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Assistant Project Manager
Verz Design- Visakhapatnam
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Assistant Sales Manager
Safepack Industries Ltd.- Visakhapatnam
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Assistant Manager
Full time Only for registered members Vishākhapatnam
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Assistant Manager
Full time Only for registered members Vishākhapatnam
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Australia tax/ Accounts- Assistant Manager
VISTRA- Visakhapatnam
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Assistant Front Office Manager
Full time Only for registered members Vishākhapatnam
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Hr Officer
Full time confidential- Visakhapatnam
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Manager Campus Life
GITAM Deemed University- Visakhapatnam
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Interior Design Associate
HomeLane- Vishakhapatnam
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Assistant Professor
GITAM Deemed University- Visakhapatnam
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Insurance Process Associate
Full time confidential- Visakhapatnam
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Process Associate
Full time confidential- Visakhapatnam
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Insurance Process Associate
Full time confidential- Visakhapatnam