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  • Assistant Manager - Visakhapatnam - WNS

    WNS
    WNS Visakhapatnam

    2 weeks ago

    Description

    Role Summary:

    • Training and Development: Train new hires on pre-process and process, including domain knowledge, communication skills, soft skills, and travel induction.

    Key Responsibilities:

    • Hiring and Onboarding: Hire candidates according to client and process requirements, ensuring effective communication.
    • Training Performance Management:
      • End-to-end responsibility for training deliverables, such as throughput, certification, and early production performance.
      • Conduct interventions during process training and nesting.
    • Daily New Hire Training Review:
    • Reporting and Stakeholder Communication:
      • Ensure timely and accurate sharing of training reports with internal stakeholders and clients.
    • Content Creation and Knowledge Management:
      • Conduct TNI (Training Need Identification) and update the pre-process training plan accordingly.
      • Ensure floor agents participate in timely monthly checks, floor refreshers, etc.
    • Stakeholder Management and Coordination:
      • Manage internal communication with peers, stakeholders, and clients.
      • Conduct interventions during process training and nesting.
    • TNI Refreshers and Agent Development:
      • Identify agent strengths and areas for improvement.
      • Create a concrete work plan for improvement and an intervention plan based on TNI, including SBS, one-on-one coaching, briefing, classroom sessions, and on-floor activities.

      Requirements:

      • Education: Undergraduate or Graduate degree.
      • Bilingual in English and German (written and verbal).
      • Willingness to work in a 24/7 environment (5 days a week) and non-weekend off shifts.
      • Proficiency in MS Office.
      • Travel-ready.

      Experience:

      • Travel Experience: Minimum 3 years.
      • Training Experience: Sound understanding of the training function, with a minimum of 2 years in a training department.
      • Corporate travel experience.
      Certifications:
      • GDS Certifications are an added advantage.

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