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Bengaluru

    Cafe Manager - Bengaluru, India - Cafe Coffee Day

    Cafe Coffee Day
    Cafe Coffee Day Bengaluru, India

    5 days ago

    Café Coffee Day background
    Full time
    Description

    Reporting to: Area Manager

    Reportees: Asst Caf Manager, RMTs, OTs, Team Members.

    KRA:

    1. Translating companys objectives in the region
    2. Ensure store compliance with companys operational procedures
    3. Lead, motivate & develop team to maximize profits
    4. Drive customer focus through service standards in area

    Knowledge, Skills & Abilities:

    Excellent communication & influencing skill

    Result oriented

    Financial awareness & understanding of P&L

    Ability to strategize & analyze reports

    Sales & marketing orientation

    Planning & organizational skills

    Building & developing high performance team

    Operating system & internet skills

    Qualifications:

    Exposure:

    Preferable BHM graduates

    2 - 6 years of experience in handling multiple F&B units

    Retail or related industry exposure

    Duties & Responsibilities:

    Financial:

    Supervise an individual outlet.

    Maximize Caf sales performance and drive profits.

    Sales forecasting and apportioning targets across teams.

    Asset & Equipment maintenance.

    Assuring the Timely & Accurate indent is placed for the caf.

    Wastage control measures.

    Ensuring the compliance of the SOPs on cash & all the tenders.

    Timely forecast of the stock in order to ensure the smooth operation of the cafe.

    Learning & Development Management:

    Retention of manpower.

    Motivating the team to ensure the sales target in met.

    Briefing the team on a daily basis to ensure the team understands the importance SOPs

    Ensure the team is groomed to move to the next level.

    Grievance handling & solving issues.

    Ensure the Training Certification of team members.

    Process Indicators:

    Ensuring all the documentation related to the caf is done on time (Sales Reports/ Caf Registers).

    Ensuring the Quality Audits done on day to day basis.

    Implementation of SOPs.

    Efficient utilization of the manpower by means of effective charting out the duty rooster.

    Integrity, cost controllable & Waste Management.

    Ensuring 90% score in the Management Visit Report.

    Customer orientation:

    Ensure all the Customer complaints are resolved.

    Analysis of Customer database complaints & drive the footfall in the cafes.

    Ensuring the MAST & SOPs is followed by the team in the caf to drive customer focus.

    Ensuring the Training norms are met.

    Ensuring 90% score in the Management Visit Report.

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