Hotel Sales Executive - Hyderabad, India - Gamut HR Solutions
Description
Hotel sales executives generally oversee activities that attract client patronage and maximum profit for hotels.
Their job description entails selling of hotel services to customers to generate revenue for the management.
In performing their duties, hotel sales executives make lists of potential clients or groups and conduct survey to discover customers actively seeking hotel services.
They usually place calls or arrange meetings with potential clients to identify their requirements and needs.
They prepare and present sales proposals to prospective clients, highlighting their hotel service features and qualities.
Their role also involves providing customers with a list of available services and their accompanying prices; they may offer discounts when necessary.
Sales executives at hotels are also responsible for addressing customer doubts to convince them to subscribe to their service.
They assist clients in selecting the most appropriate service that meets their specification.
Their work description also involves overseeing the booking and reservation of space in a hotel and collaborating with other hotel staff to ensure clients have a good stay/event at the hotel.
As part of their duties, hotel sales executives monitor the customer service quality of hotels to ensure clients are tended appropriately.
They conduct price negotiations with customers on behalf of the management to strike a favorable bargain.
In fulfilling their role, hotel sales executives process and facilitate requests for customized services such as room redecoration and equipment switch.
They coordinate and organize the details of an event, such as the seating arrangement, catering, lodging, and security.
They are also responsible for resolving and quelling any misunderstanding or contention within hotel premises.
Hotel sales executives as part of their tasks maintain contact with clients in order to obtain feedback, and discuss opportunities for future business deal.
They conduct assessment of sales performance to make necessary adjustments for boosting patronage.
They also set annual budgets and implement strategies effective for achieving set targets.