Customer Service Executive - Bengaluru, India - Square Business Services Pvt Ltd
Description
Job description
We are Hiring 350 Quality Control Analysts for our Bengaluru Centre.
This is a Non-Voice process, which involves the candidate to check the quality and performance of the automated claims processing system. Below are the details,
Role & responsibilities
Quality Assurance: Ensure the accuracy and completeness of processed transactions and claims, minimizing errors and discrepancies.
Monitor: Check the quality of transactions done by the automated AI systems
Verification and Validation: Review and validate the authenticity of documents and information provided for each transaction or claim.
Documentation: Maintain organized and up-to-date records of processed transactions and claims, ensuring that all relevant details are accurately recorded.
Compliance: Adhere to all company policies, industry regulations, and data security protocols while processing transactions and claims.
Client Communication: Interact with clients or customers to provide information, updates, and assistance regarding their transactions or claims when required.
Transactions/Claim Processing: Process a variety of transactions and claims, adhering to established guidelines, standard operating procedures (SOPs), and compliance requirements.
Data Entry: Accurately enter and verify data related to transactions and claims in the designated systems or databases.
Issue Resolution: Address and resolve any inquiries, issues, or discrepancies related to transactions or claims promptly and professionally.
Performance Metrics: Meet or exceed performance targets and key performance indicators (KPIs) set by the organization, including processing time, accuracy, and productivity.
Process Improvement: Proactively identify opportunities for process improvement and share suggestions with the team or supervisors to enhance overall efficiency.
Preferred candidate profile
Graduation in B-Pharmacy or M-Pharmacy or D-Pharmacy is Must
Freshers can apply.
Should have good typing skills.
Should be a team player.
Willing to work in challenging environment.
Career oriented
Other Details
Shift Timings: Rotational
Rotational Week-off
Only 2 Rounds of Interview
Salary
2.3LPA - 3LPA
Perks and benefits
Night Shift allowance
Provident Fund (PF)
Employee State Insurance (ESI)
Work Location
Square Business Services, #46/4, 1st Floor, Novel Tech Park, Kudlu Gate, Garvebhavipalya, Bengaluru.