- Bachelor's degree in a relevant field
- 1-3 years of experience in a customer support role
- Excellent communication and interpersonal skills
- Strong problem-solving abilities
- Ability to prioritize tasks and meet deadlines
- Proficiency in using support tools and software
- Knowledge of GPS devices and technology is a plus
- Ability to work effectively in a team environment
- Attention to detail and organizational skills
- Coordinate customer support activities, ensuring timely response and resolution of customer issues
- Collaborate with the sales team to provide technical support during the pre-sales and post-sales process
- Assist customers with troubleshooting technical problems and provide solutions
- Maintain accurate records of customer interactions and transactions
- Manage product returns and exchanges, ensuring customer satisfaction
- Identify opportunities for process improvement and contribute to the development of support documentation
- Collaborate with cross-functional teams to escalate and resolve complex customer issues
- Stay updated with product knowledge and industry trends to provide the best support to customers
support coordinator - Chennai, India - j technologies india private limited
Description
Company Overview
J Technologies India Private Limited is a GPS manufacturing company specialized in the production and sale of GPS devices, reverse cameras, and parking sensors. With our innovative technology and high-quality products, we have established ourselves as a leading player in the market. As an organization, we have a team of dedicated professionals striving for excellence and customer satisfaction.
Job Overview
We are seeking a Support Coordinator to join our team at J Technologies India Private Limited. As a Support Coordinator, you will be responsible for providing excellent customer service and coordinating support activities for our GPS and reverse camera products. This is a full-time position based in Chennai, Tamil Nadu, India, with an employment type of Full-Time.
Qualifications and Skills
Roles and Responsibilities