Service Co-Ordinator - Bengaluru, India - Best Serve Pest Management Private Limited

Description

Role: Service Co-Ordinator/Planner

Industry Type: Pest control service

Company: Besterve Pest Management Pvt Ltd

Employment Type: Full Time

Education: Bachelor's degree

working Days: 6 days working

Candidate: Female only

Job description

Daily Schedule Day for each customer and technician group

CRM Calls Feedback calls with each customer

Complaint status and weekly mail communication with customer

Service status weekly basis (Monday to Saturday) submit report on Monday weekly meeting

Attendance of technician

Audit Repost marking and support to Operation executive

Monthly schedule preparation and sharing with technician

Monthly schedule mail and WhatsApp to route based sites

Job card original collection (Monthly basis)

Digital marketing skills

Coordinating of services with Pan India clients

Manage and coordinate all aspects of service operations, including scheduling, dispatching, and customer service

Ensure timely and efficient delivery of services to customers

Monitor service requests and assign technicians to appropriate jobs

Communicate with customers to schedule service appointments and provide updates on service status

Maintain accurate records of service requests, work orders, and customer interactions

Collaborate with other departments to ensure smooth service delivery

Identify opportunities for process improvement and implement changes as needed

Requirements:

Bachelor's degree in business administration or related field

Need candidate who is having experience in best serve or best control service industry

2 to 3 years of experience in service coordination or related field

Excellent communication and interpersonal skills

Strong organizational and multitasking abilities

Customer service orientation

Proficiency in Microsoft Office and service management

Microsoft Office Suite

Written Communication

Excellent Communication

Outlook.