Executive Assistant Manager - Kerala, India - GenesisPlacementServices

Description

Positions open in Darjeeling, Wayanad, Munnar, Allepey, Yercaud

Key Areas of Responsibility

Participates in the development of business strategies for the Hotel which are aligned with Organization overall mission, vision, values and strategies

Maximises profitability and revenue by directing the operation of the Rooms Division

Develops and implements strategies and practices which support employee engagement

Achieves goal for RevPar by developing and implementing yield management strategies to increase occupancy and average rate

Achieves customer satisfaction and room revenue goals by supervising Front Office operations

Develops and implements strategies to achieve goals for Willingness to Return, Customer Complaints per Thousand and the Customer Comment Index

Meets and exceeds the expectations of the employees by utilizing leadership skills and motivation techniques in order to maximize employee productivity and satisfaction of direct reports

Maintains safe and secure environment for customers and employees

Creates 100% guest satisfaction by providing the guest experience through performance that demonstrates the standards of genuine hospitality and exceeding guest expectations. Provides employees with the training and resources they need to maximize employee engagement and deliver service and teamwork

Adheres to hotel policies and procedures

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