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    • Customer Support Executive - Noida - Aotsum Infotech Pvt. Ltd.

    Aotsum Infotech Pvt. Ltd.
    Aotsum Infotech Pvt. Ltd. Noida

    1 month ago

    Default job background
    Full time
    Description

    Job Title: Customer Support Executive

    Aotsum Infotech Pvt. Ltd. is one of India's leading software companies, specializing in client solution management in the field of information technology.

    We help our clients build their brands and achieve their business goals through our focused efforts and strategies.

    About the Role

    This is a full-time position located in Noida, Uttar Pradesh, India. As a Customer Support Executive, you will be responsible for assisting customers with their inquiries, resolving complaints, and providing exceptional customer service.

    The ideal candidate should have 1 to 3 years of experience in a customer support or similar role.

    Key Responsibilities:

    • Interact with customers via phone, email, and chat to provide information in response to inquiries and resolve complaints.
    • Assist customers with product troubleshooting and technical support.
    • Maintain a high level of professionalism and empathy when communicating with customers.
    • Identify and escalate priority issues to the appropriate teams.
    • Track and document customer interactions, transactions, comments, and complaints.
    • Follow up on customer inquiries and ensure they are resolved in a timely manner.
    • Stay updated on product knowledge to provide accurate information to customers.

    Requirements:

    • 1 to 3 years of experience in customer support or a related field.
    • Excellent communication skills, both written and verbal.
    • Strong problem-solving ability and attention to detail.
    • Ability to handle multiple tasks and prioritize effectively.
    • Good knowledge of customer service principles and practices.
    • Experience in using customer support software and tools.
    • Proficiency in MS Office applications.

    Estimated Salary:

    ₹4,50,000 - ₹6,00,000 per annum.

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