Program Manager - New Delhi, India - interface

Description

Get to know us first

is a leading Conversational AI SaaS company focused on providing cutting-edge solutions to the financial services industry. We serve close to 100 financial institutions today.

We are one of the fastest-growing AI + financial technology companies in the industry, and we have grown 1800% in the last one year and recently featured as one of the top 100 fastest-growing fintech companies in Silicon Valley.

Our mission is to empower every financial institution to scale efficiently and help its customers achieve financial wellness.
Our core technology is built 100% in-house with several breakthroughs in Natural Language Understanding.

Our parser is built based on zero-shot learning that helps us to launch industry-specific IVA that can achieve over 90% accuracy on Day-1.

We are 150+ people strong with employees spread across India and US locations

LinkedIn - Do You Make the Cut?As a Program Manager, you will be responsible for:Develop and manage project plans and ensure on-time delivery.

Perform risk management and change management on projects.
Provide day-to-day coordination and quality assurance for projects and tasks.

Owns end-to-end project delivery responsibilities of virtual assistant solution implementation involving multiple customers, products / solutions and phasesApplies project management methodology, tools, techniques, and terminologyManages changes to project scope, project schedule using appropriate verification techniques in order to keep the project plan accurate, updated, reflective of authorized project changes as defined in the change management plan, and facilitate customer acceptanceManage project execution from initiation to closureCommunicates project plan — Ensures a common understanding by setting expectations according to the Project Plan, in order to align the stakeholders and team membersMonitors and controls project work — Measures project performance using appropriate tools and techniquesDevelops communication plan — develop the communication plan with internally and external stakeholdersOversees approved actions — Implements the approved actions and workarounds required to mitigate project risk events in order to minimize the impact of the risks on the projectAct as mediator between customer stakeholders and team membersResolve issues and solve problems throughout project life cycleEffectively manage project scope by ensuring any changes to scope are documented and approvedTrack and report on project milestones and provide status reports to customer stakeholdersLead, coach, and motivate project team members on a proactive basisResponsible for working with customer stakeholders to define scope, goals, deliverables, required resources, budget estimates, and timingDrive resolution to key decisions and actions neededManage Change Requests that arises during the implementationSteer our customers towards standard solution setups leveraging Virtual assistant, AI best practices; clearly understand the need for customizations and the proposed solutions.

Posses strong customer facing skills.
Should have technical background with architecture experience

RequirementsExtremely self-motivatedAbility to learn quicklyGrowth Mindset (read this if you know what it means - link)Emotional Maturity (read this if you know what it means - link)Passionate about the possibilities at the intersection of AI + BankingWorked in a startup10 to 16 years of project management experience.

Must have used one of the project management tools like MPP, Salesforce Management orSmart Sheet, project resource allocation and project time tracking tools like OpenAir etc.

Project management certification (PMP) preferredShould have managed at least 3 full-fledged projects from end-to-endExperience working with off-shore teams is requiredExperience working on a virtual/global team is requiredGood to have Banking domain experienceGood to have experience in defining project KPIEffective communicationAnalyzing and managing project riskExperience in executing support, and maintenance projects is an added advantageMBA is good to have, but not mandatoryShould have excellent analytical skills and critical thinking abilityHave thirst for knowledge and a love of researchPrevious work experience in a chatbot space is a huge plus