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- Responds to and resolves incidents for customer issues or monitoring alerts
- Building diagnostic and analytical tools
- Building systems/site monitoring tools for system health and APIs to ensure smooth operations of production systems
- Configuring and integrating commercially available monitoring tools into the production systems
- Validate and Verify software deliverables for production readiness.
- Risk assessment and mitigation of changes to the production systems
- Working experience in using AWS and or Open source tools to troubleshoot applications (resource constraints, connectivity, alerting, and monitoring)
- Ability to automate mundane tasks using shell scripts, python etc.
- Working Knowledge in basic networking and various application and transport protocols
- Experience working with one or more of the following: Splunk, Dynatrace, Zabbix, Prometheus, Sentry, Kibanna etc.
- Experience working with one or more of the following: MySQL, PostgreSQL, MongoDB
- Experience working with messaging subsystems: Kafka, SQS, SMS
- Working experience working with Jenkins, GIT, GITHub
- Experience in developing Java applications
- Able to join and on call working rota for incidents outside standard working hours
- Exercise due care and diligence, ensuring the areas the role is responsible for are organised and controlled.
- To uphold responsibilities for risk and business continuity practices as appropriate to the position the role holds within the organisation.
- To comply with the regulatory regimes in which SS&C operates, with particular consideration given to relevant Client Asset, Data Protection and Financial Crime Prevention regulations, as appropriate to the above role.
- All employees are accountable for the delivery of a Quality service, driving for excellence in all their work activities:
- To be quality driven, aiming for 100% accuracy and timeliness of delivery.
- To effectively plan the way services are delivered so that all activity is directly related to providing quality services and meeting the expectations of the customer (internal and external).
- To continuously review processes and practices relating to the role and act as a catalyst for change and improvement in individual and team performance.
- To observe proper standards of market, business and personal conduct, demonstrating integrity in the execution of duties.
- To communicate and promote the values which reinforce and support a consistent quality culture.
- Has to have skills in at least one of the following areas: Java, Spring Boot, C#, .Net Core, Angular 10+
PA2024326 - Digital - Site Reliability Engineer - Mumbai, India - SS&C Technologies Holdings
