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    • IT Technology Services Specialist-Service Execution Owner for Incident Management - Bengaluru, India - Hybris

    Hybris
    Hybris Bengaluru, India

    2 weeks ago

    Hybris background
    Description

    We help the world run better

    At SAP, we enable you to bring out your best. Our company culture is focused on collaboration and a shared passion to help the world run better.

    Focused on Tomorrow

    We focus every day on building the foundation for tomorrow and creating a workplace that embraces differences, values flexibility, and is aligned to our purpose-driven and future-focused work.

    We offer a highly collaborative, caring team environment with a strong focus on learning and development, recognition for your individual contributions, and a variety of benefit options for you to choose from.

    Key Responsibilities

    • Drive improvement projects / initiatives in Incident Management area which includes KPI improvement, quality improvement, validation + adaption of new technical solutions etc.
    • Service management related activities to ensure efficiency and quality of service from the managed service providers.
    • Contribution towards troubleshooting and de-escalation efforts.
    • Presentation to senior management on service delivery, improvement initiatives, projects etc.
    • Planning, setup, implementation and operation of SAP technologies achieving ambitious SLAs
    • Proper documentation, definition of technical operational concepts and guidelines for the implemented SAP landscapes and roll out of this information/knowledge to the team
    • Coordination with global delivery team / crisis handling / de-escalation initiatives
    • Driving war rooms for critical escalations

    Requirements

    • You will need to be
    • BE / B.Tech / MCA from a well reputed institute
    • SAP NetWeaver Certified Technology Consultant/ SAP HANA Certified
    • ITIL Foundation certified
    • Project member in a large environment and able to work effectively in big and virtual teams
    • Capable in technical documentation and creation of knowledge-based assets (KBAs)
    • Customer centric
    • Continuous learner and faster adopter of new technology / process
    • Analytical and solution-oriented thinker
    • Expert grade communicator with good networking skills
    • Willing to work during APJ / EMEA working hours

    What We Are Looking For

    • 6+ years of work experience / working knowledge in Basis / NetWeaver / Business Objects, Business Objects Data Services, Databases SAP HANA, SAP ASE, SUSE Linux etc.
    • Cloud operations knowledge will be added advantage
    • Working knowledge in UNIX/Linux environment, HANA DB and Sybase ASE databases.
    • Expertise in the area of infrastructure / server management / Linux will be preferred
    • Or one or more of the following products: Content Server, Convergent Charging, MDM, GK Software, OpenText, SAP Cloud Connector, TOMCAT, IIS, IDM, SCM Optimizer, SAP Mobile Platform, TREX, Business Connector
    • Basic Knowledge in Network and Storage

    About Us

    As part of Enterprise Cloud Services (ECS), ECS Delivery ( formerly HANA Enterprise Cloud Delivery ) is responsible for running customer landscapes around the globe in a 24x7 operations model. We manage wide variety of business-critical SAP systems and applications in a global delivery model. We are responsible to build and operate customer systems for ECS.

    Within ECS Delivery Technical Operations, Incident Management is a service area, with focus on troubleshooting and resolving incidents created based on alerts or reported by customers. Scope of the same includes, on time detection & notification of outages, assist faster resolution of outages/critical incidents and driving troubleshooting, analysis and resolution of incidents and adherence to customer SLAs / internal KPIs.

    SAP Innovations

    SAP innovations help more than four hundred thousand customers worldwide work together more efficiently and use business insight more effectively. Originally known for leadership in enterprise resource planning (ERP) software, SAP has evolved to become a market leader in end-to-end business application software and related services for database, analytics, intelligent technologies, and experience management.

    As a cloud company with two hundred million users and more than one hundred thousand employees worldwide, we are purpose-driven and future-focused, with a highly collaborative team ethic and commitment to personal development. Whether connecting global industries, people, or platforms, we help ensure every challenge gets the solution it deserves. At SAP, you can bring out your best.

    We Win With Inclusion

    SAP's culture of inclusion, focus on health and well-being, and flexible working models help ensure that everyone - regardless of background - feels included and can run at their best. At SAP, we believe we are made stronger by the unique capabilities and qualities that each person brings to our company, and we invest in our employees to inspire confidence and help everyone realize their full potential. We ultimately believe in unleashing all talent and creating a better and more equitable world.

    SAP is proud to be an equal opportunity workplace and is an affirmative action employer. We are committed to the values of Equal Employment Opportunity and provide accessibility accommodations to applicants with physical and/or mental disabilities. If you are interested in applying for employment with SAP and are in need of accommodation or special assistance to navigate our website or to complete your application, please send an e-mail with your request to Recruiting Operations Team:

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