Application Support Practice Director - Noida - confidential

    confidential
    confidential Noida

    4 days ago

    Full time Healthcare
    Description

    Job Title: Application Support Practice Director

    Location: Noida

    Experience: 5–10 years

    Role Purpose:

    To ensure exceptional delivery of technology solutions and services, meeting SLA commitments, and driving profitability through efficient resource management, issue resolution, and innovation.

    Key Responsibilities:

    • Oversee service delivery to ensure SLA adherence and contractual compliance.
    • Manage escalations, resource allocation, and process excellence.
    • Drive automation, innovation, and delivery transformation.
    • Build strong client relationships for retention and growth.
    • Monitor financial health and drive revenue opportunities.

    Key Competencies:

    • Client-centricity, problem-solving, execution excellence, and collaborative working.

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