Implementation Manager - Mumbai, India - Skill Connect HR Consulting

Description

Hiring Implementation Manager

Required Experience : - 5 Years

Salary Range : 15 LPA - 17 LPA

Mumbai, Maharashtra, India

Skills & Expertise

• Implementing software solutions

Looking for immediate joiners

Location - Mumbai

Preferred candidates having experience - Travel companies and B2B SaaS


Brief Job Description :

• Work closely with the configuration/ integration team and ensure timely project delivery.
• Ensure all configurations, integrations, and customisations are thoroughly tested and ready for deployment.
• Obtain customer feedback during UAT and distil into action items for our configuration and integration teams.
• Write professionalgrade documentation to effectively guide customers through the onboarding process and maintain project documentation to trace all the activities completed during the project.
• Drive GoLive preparation with the customer and ensure successful execution of the cutover plan, data migration and production deployment from the our company side.
• Enable internal support teams to handhold the customer during the hypercare period.
• Collaborate with Sales, Customer Success, and Product to identify and communicate technical services and solutions.
• Participate in latestage meetings with prospects to consult on product capability and educate on technical implementation (including configuration, integrations, and customisations)

What you would do :

• Partner with customers to understand the scope of the project, create a timeline, and drive the implementation through to successful completion.
• Manage multiple software implementations for customers, acting as a hybrid of project manager and technical/business consultant.
• Understand the Company's platform endtoend and lead solution design workshops with the customer.
• Provide guidance and best practices on configuration options to meet customer needs.
• Work closely with crossfunctional teams on addressing project deliverables and ironing out risk areas.
• Write professionalgrade documentation to effectively guide customers through the onboarding process and maintain project documentation to trace all the activities completed during the project.
• Drive project till Go-Live and ensure successful execution of cutover plan, data migration and production deployment.
• Collaborate with internal stakeholders to identify and communicate technical services.
• Participate in latestage meetings with prospects to consult on product capability and educate on technical implementation.
• Develop repeatable and scalable processes to improve project quality and delivery.
• Work with clients, business, and functional teams to gather requirements.
• Reduce "Time to Revenue Recognition" and provide customers with a fast and effective onboarding experience.
• Create product advocates within customer's organization.

What you must have:

• 35 years of experience implementing software solutions for the Enterprise B2B segment.
• PMP/PRINCE2 certification would be a plus.
• Experience of giving customer presentations / demonstrations.
• Prior experience in managing a team will be preferred.
• Outstanding project and time management skills skilled at keeping tasks on track while managing risk and ensuring effective crossteam communication.
• Excellent written and verbal communication.
• Ability to navigate technical applications and gain a deep understanding of functionality.
• Ability to build strong relationships to serve as a trusted advisor who can guide customers on best practices and platform optimisations.
• Demonstrated drive to achieve stretch goals in a fastpaced environment.
• Cando attitude you must be able to think outside the box, problemsolve complex and novel issues, and roll up your sleeves to get the job done.
• Ability to travel to Domestic and International markets.

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