Team Leader Operation and Sales - Noida, India - Virtual Employee Private Limited

Description

Playing a pro-active role in client conversions - this includes ensuring adequate bench strength for fast turnaround time of on-boarding with clients, (as speed is crucial for clients), ensuring adequate diversity of skill sets are on the team.

Identifying any gaps between lead requirements and team skills.

To ensure a better alignment and optimization of the candidates we are submitting for client requirements Identifying opportunities for clients to scale up current services and also cross sell.

Understanding the clients project and monitoring progress.

Where the project is not progressing well understanding the RCA in addition to proactively looking for solutions and remedies.

Ensure there are no miscommunications or misunderstanding between client and VE.
We should have seamless communication on both positive and negative aspects of the service.

Both client and VE/business administrators should be on the same page at all times Connect at least Monthly/bi-weekly with clients on a regular basis to check the health of the project and see if the client expectations are being met.

Pre-escalation management – need to identify potential issues & problems before they become escalations. The operations team Lead should act as a pre-first point of escalation
Productivity management – regularly checking active and daily work status report. Closely monitor and track the performance of the team and where necessary assist in the sensitization of data accuracy.
Building a strong rapport with teammates. Understanding any difficulties, they might be facing and if they are working with an unreasonable client. Hold regular performance/feedback conversation with the team members

Contact HR - Neelam
Company - Virtual Employee Private Limited.

Head Office :
SDF Block I-15, NSEZ, Phase II, Noida , UP, India

Branch Office :
J-38, Sector-63, Noida , UP, India
Kolkata Office : 956 Kalikapur, 3rd Floor, Kolkata-700099, WB, India