Customer Support Specialist - Pune, India - Dev Gadhvi Creations Pvt Ltd

Description

Job Description

This is a remote position.

Title- Customer Support Specialist (WFH)

Dev Gadhvi Creations Private Limited is in search of a Support Specialist to engage with our Customers via digital communication channels such as Email, WhatsApp, Chat, and Social Media.

Responsibilities :

• Respond promptly to all incoming online chat support and email inquiries.
  
• Investigate and address customer inquiries through various channels, matching their tone and pace.
  
• Take ownership of each support request, ensuring resolution or escalation with a positive attitude.
  
• Troubleshoot and resolve online chat/email support requests and phone/email cases effectively.
  
• Adapt to changing environments and remain flexible.
  
• Display compassion and attentiveness to the needs of mentees/students in every interaction.
  
• Monitor and engage in social media interactions with mentees/students.
  
• Demonstrate technical proficiency by accurately and efficiently using appropriate systems and resources to handle all customer requests.
  

Requirements

Requirements:

• Excellent written and verbal communication.
  
• Customer-centric approach with a positive attitude.
  
• Proficient in influencing and negotiating.
  
• Must have a minimum of 2 years of experience.
  
• Must possess a personal laptop/system with a reliable internet connection.
  

Benefits

Benefits

• Work from home
  
• Flexible timings (freedom to choose)
  
• Best pay in the industry
  

To learn more about us, please visit


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Requirements
Qualifications: 3+ years of recruiting Strong attention to detail, organized and excellent problem-solving skills Excellent time management and ability to multi-task and prioritize in a fast-paced, deadline-driven environment The willingness and desire to work independently, as well as collaboratively, and to take on additional responsibilities Excellent verbal and written communication experience Experience in identifying and managing effective recruiting vendors Advanced knowledge of Applicant Tracking Systems (ATS) tools, i.e., Zoho, Greenhouse, Lever, Workday Proficiency in MS Word, Excel, and PowerPoint Desired Skills: The ideal candidate will have experience in Self Development, Digital, EdTech, IT, and sales industry experience Experience working in a fast-paced environment Candidate must be based out at Pune or Mumbai Immediate joiners will be preferred