Operations Team Leader AVP - Jaipur - Dws Investment

    Dws Investment
    Dws Investment Jaipur

    5 days ago

    Full time
    Description

    Your key responsibilities

    • Manage teams performing various processes for Payment Processing apart from this assist in other activities in Cash Operations as assigned from time to time
    • Measurement and adherence to KPIs
    • Keeping errors and operational risks under control
    • Managing crisis without operational loss.
    • Driving Efficiency Gain related projects through various initiatives / changes
    • People Management ,Recruitment, development, training and managing attrition. Help in System transformation projects.
    • Ultimately responsible for the timely, complete and correct processing of transactions (including performing all relevant controls)
    • Understand, translate and apply GCO and Business strategies and objectives to own GCO Operations unit
    • Monitor and measure the efficiency and effectiveness of own end-to-end Operations processes. Design and implement strategies to ensure continuous process improvement
    • Manage staff on a daily basis, distribute work or review the workflow to assign responsibilities, ensure appropriate staff motivation levels and continuous learning
    • Keep all operational guidelines updated and ensure adherence to standards, procedures and also identify risk mitigated wherever there is a control issue
    • Conduct regular operational performance reviews and participate in monthly self-assessments
    • Effectively manage risk and foster an environment where team is fully aware of Operational Risk management.
    • Develop relationship and credibility with sending location and all internal stakeholders
    • Ensure performance of staff meet or exceed expectations
    • Ensure all Group Policies requirements are adhered
    • Cross train available resources to ensure 100% backup within the areas under control
    • Escalate all issues properly, in time, to the appropriate level, to avoid any adverse impact on the business
    • Assisting the Team Manager in decision making and taking complete ownership of the situation
    • Liase with stakeholders and Vendor Management team for various aspects relating to Service of the team
    • Ensure all ISO documents are kept up to date and are being reviewed periodically
    • Ensure Quality awareness within the team
    • Ensure all process maps are available and six sigma tools are being used for minimizing variations
    • Manage transitions from time to time
    • Ensure timely and accurate reporting of relevant reports (eg PRB, ORB,iMPACT related reports)

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