QA Consultant - 7200 - VGM - Quality Evaluation - Gurgaon, Haryana

Monitors evaluates and/or audits a sampling of inbound and/or outbound calls and other contact methods including chat and email. · ...

A technology platform at the intersection of lifestyle and logistics that is revolutionizing the ways people connect with their cities around the world – by connecting users with a safe, reliable and seamless ride, and with unprecedented accountability and transparency built into ...

We process Non-Voice Transactions for our client with multiple regions across globe. · Audit chats/email interactions on Product/process, · Communication, · and soft skills parameters · Data analysis and making designated reports/presentations ...

Leading BPO in Gurgaon is hiring for Senior Quality Analyst to work in International Voice Process with experience of minimum one year. · ...

+ Evaluate & audit conversations / transactions on behalf of assigned client process(es) as per pre-defined guidelines ensuring zero / minimal quality variance while maintaining productivity parameters. · + What You'll Do: Consistently ensure that quality variance is well below ...

Evaluate & audit conversations / transactions on behalf of assigned client process(es) as per pre-defined guidelines ensuring zero / minimal quality variance while maintaining productivity parameters. Quality consultant is expected to evaluate and audit telephone, email and chat ...

Concentrix is a technology-enabled global business services company specializing in customer engagement and improving business performance. We partner with ambitious, progressive executives around the world to future-proof their business and stay ahead of the competition and cust ...

Concentrix is a technology-enabled global business services company specializing in customer engagement and improving business performance. · ...

Evaluate live or recorded phone calls, emails, and chats against predefined quality benchmarks like greeting, product knowledge , and empathy. · ...

We are looking for a Senior AI Education Content Writer, · Evaluator & Quality Assurance Specialist who can operate at the · intersection of AI knowledge content excellence and UI/UX presentation quality. · The position requires researching writing evaluating structuring · & visu ...

+We are hiring AI Content Quality Analysts to evaluate and review AI-generated responses for accuracy, clarity, and logical reasoning. · +Review and evaluate AI-generated content for accuracy and relevance · Perform side-by-side (SxS) comparisons of multiple responses · ...

We are hiring AI Content Quality Analysts to review and evaluate AI-generated responses for accuracy, clarity, · and logical reasoning.About the Role · ...

Evaluate the effectiveness of quality assurance measures and make recommendations for improvements. Ensure that quality standards are met throughout the of QC handling. · Manage Call Quality & Client related KPI's. · Evaluate effectiveness of TQ interventions · ...

We are looking for a detail-oriented LLM Business Analyst to evaluate and review AI-generated outputs for quality accuracy and logical reasoning. · Analytical & Critical Thinking · Content Evaluation / Review · ...

Unimrkt Research is hiring for the role of Analyst - Voice Quality. · ...

We refer candidates to our partner that collaborates with the worlds leading AI research labs to build and train cutting-edge AI models. · Evaluate large language model (LLM) responses for accuracy, relevance, clarity, tone, and completeness. · Analyze how effectively model-gener ...

We refer candidates to our partner that collaborates with the worlds leading AI research labs to build and train cutting-edge AI models.Evaluate large language model (LLM) responses for accuracy, relevance, clarity, tone, and completeness. · ...

Responsibilities: · Team Management: Lead and manage a team responsible for the processing of medical claims, ensuring high standards of efficiency and accuracy. · Claim Evaluation & Decision Making: Oversee and make critical decisions regarding the genuineness and validity of cu ...

We are seeking a highly skilled QA Engineer with strong expertise in QA fundamentals, · Selenium automation,and hands-on experience in testing conversational AI agents. · ...

Conduct call monitoring and auditing to evaluate agent performance against established quality standards scripts and compliance protocols. Provide actionable and constructive feedback to agents to enhance communication problem-solving and customer service skills. · ...