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Journey Expert - India - ANZ Banking Group
Description
Journey ExpertReq ID: 64575
Department:
AR Customer Services Ops Operations Performance
Division:
Australia Retail
Location:
Bengaluru
About the role
At ANZ, we're shaping a world where people and communities thrive, driven by a common goal: to improve the financial wellbeing and sustainability of our millions of customers.
This role is part of Transforming Customer Service Tribe which aspires to empower customers and bankers to thrive by anticipating their needs to deliver reliable and simple solutions.
Journey Experts in Automation Delivery will work in a multi-disciplinary team of Product Owners and Engineers and play a key role in delivering automation solutions which are creating measurable benefits to the business.
As a Journey Expert you will:
Collaborate with stakeholders to understand detailed business- and technology requirements and objectives.
Document detailed requirements for automation solutions, associated business process changes, and working with the team to ensure business preparedness and readiness to adopt the changes.
Design, develop and implement high-level innovative solutions for business problems.
Plan and deliver change, communications, learning and engagement activities.
Identify and communicate delivery risks, define mitigation strategies, and manage to resolution.
Execute delivery aligned to Change Playbook
What will you bring?
To grow and be successful in this role, you will ideally bring the following:
Graduate in any discipline.
5-7 Years of relevant experience in Business analysis and requirement gathering with exposure to Change management or transformation initiatives.
Good ability to apply change management practices, communicate direction, rationale, and outcomes clearly (bring people on the journey) and a continuous improvement approach based on feedback loops
Good stakeholder management skills, with some influencing and relationship building ability.
Good analytical skills, and ability to use data to inform decision making
Good ability to identify and assess risks and comply with risk management processes and policies.
So, why join us?
ANZ is a place where big things happen as we work together to provide banking and financial services across more than 30 markets.
In operation for over 33 years, the centre is critical in delivering the bank's strategy and making an impact for our millions of customers around the world.
Our Bengaluru team not only drives the transformation initiatives of the bank, it also drives a culture that makes ANZ a great place to be.
We're proud that people feel they can be themselves at ANZ and 90% of our people feel they belong.
We know our people need different things to be great in their role, so we offer a range of flexible working options, including hybrid work (where the role allows it).
We want to continue building a diverse workplace and welcome applications from everyone. Please talk to us about any adjustments you may require to our recruitment process or the role itself.
If you are a candidate with a disability or access requirements, let us know how we can provide you with additional support.
Job Posting End Date17/05/2024, 11.59pm, (Melbourne Australia)
