- Excellent verbal and written communication skills
- Strong problem-solving and decision-making abilities
- Ability to empathize with customers and provide personalized support
- Attention to detail and accuracy in handling customer requests
- Basic computer and typing skills
- Ability to work well in a fast-paced and team-oriented environment
- Prior customer service experience is a plus
- Respond to customer inquiries via phone, email, and live chat in a timely and professional manner
- Provide accurate information about our products and services to customers
- Resolve customer complaints and issues with effective problem-solving skills
- Assist customers with placing orders, processing returns, and managing their accounts
- Collaborate with other team members to improve the overall customer experience
- Follow company policies and guidelines to ensure high-quality customer support
- Keep records of customer interactions, transactions, comments, and complaints for future reference
customer service executive - Gurugram, India - HireBloc Ventures Pvt Ltd
Description
Company Overview
HireBloc Ventures Pvt Ltd is a leading recruitment agency and staffing company in the industry. With over 11-50 employees, we specialize in connecting qualified candidates with top-notch employers. Visit our website at to learn more.
Job Overview
We are seeking a dedicated Customer Support Representative to join our team at HireBloc Ventures Pvt Ltd. As a Customer Support Representative, you will be the first point of contact for our customers, providing exceptional service and support. This is a full-time position based in New Delhi, with a competitive salary range. The ideal candidate for this role should have less than 1 year of experience and be passionate about delivering superior customer service.
Qualifications and Skills
Roles and Responsibilities