remote hotel reservations professional - Guntur - beBeeGuestService

    beBeeGuestService
    beBeeGuestService Guntur

    2 days ago

    Job title: Reservations Agent

    Description

    Hotel Reservation Specialist Job Summary

    This is a remote role based in India requiring exceptional communication skills and the ability to deliver outstanding guest experiences.


    Reservationists play a critical role in managing guest interactions, reservations, and coordination across multiple property brands directly impacting revenue occupancy and guest satisfaction.


    • Manage guest inquiries reservations modifications cancellations and confirmations across hospitality brands.  
    • Process refund requests resolve billing discrepancies following company procedures.  
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      • Identify opportunities for enhancing reservation workflows overall experience using continuous improvement processes
      • /ul>', Handle concerns disputes related to accommodations services exceeding expectationsStyle-Coordinated Internal, below Quick Pickups. Help guests book their preferred hotel room

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