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Chandigarh

    Technical Writer II - Chandigarh, India - Oceaneering

    Oceaneering
    Oceaneering Chandigarh, India

    5 days ago

    Default job background
    Full time
    Description

    Position Summary

    Purpose

    ¿The purpose of this role is to produce high-quality documentation meeting customer requirements that contributes to the overall success of our products. The role will involve working within a team of Technical writers who work collaboratively with Subject Matter Experts, quality engineers and Product managers to make the Document creation an exciting journey to learn, grow and nurture your career prospective.

    Duties & Responsibilities

    Functions

    ¿

    ESSENTIAL:

    ·Work with internal teams to obtain an in-depth understanding of the product and the documentation requirements.

    ·Produce high-quality documentation that meets applicable standards and is appropriate for its intended requestor

    ·Write easy-to-understand user interface text

    ·Analyze existing and potential content, focusing on reuse and single-sourcing opportunities

    ·Create and maintain the information architecture and develop and maintain templates for documents.

    ·Create user documentation for a variety of material, including how-to guides and instruction manuals. Ensure technical verbiage is easy to understand by the layperson.

    ·Publish documents as per required formats.

    ·Gather information and Coordinate with subject matter experts to develop, organize, and prepare Documentation like procedures, manuals, technical specifications, and processes.

    ·Work with development and support leads to identify all documentation repositories, revise, and edit, and determine the best solution for data compilation and centralized storage. Develop content in alternative media forms for maximum usability, with a consistent and cohesive voice across all documentation

    ·Responsible for documentation, tracking & monitoring of all created documents to ensure timely delivery of the requests

    ·Assist other Oceaneering offices in India & other locations for creating documents.

    ·Maintain and update internal manuals and instructions, ensuring that they are accurate, comprehensive, and easy to understand.

    ·Update service documents, including manuals, guides, and instructions, following the completion of service projects.

    ·Develop training materials for various purposes including commissioning engineering documents, Confluence HLS procedures, onboarding resources, and other training modules.

    Mapping/creation/ improvement/updating for the following:

    ·Procedures

    ·Process

    ·Warranty

    ·Repairs

    ·Improve/update maintenance, service requests

    ·Slogan, business proposition and scope of work.

    ·Able to produce institutional documents and presentations

    ·Products slide deck general and specifics

    ·Prepare brochures, flyers etc.

    NON-ESSENTIAL

    ·Should be open to travel as per business needs

    ·Participates in meetings during absence of team leads

    Supervisory Responsibilities-

    ·This position has NO supervisory responsibilities

    Reporting Relationship

    ·Supervisor II, Technical Writing

    ·Manager, Robotics Support Centre

    Qualifications

    Qualifications

    REQUIRED

    ·Bachelor's degree in relevant technical field

    ·2-4 years' industry experience as an effective technical writer

    ·Proven ability to quickly learn and understand complex topics

    ·Previous experience writing documentation and procedural materials for multiple audiences

    ·Superior written and verbal communication skills, with a keen eye for detail

    ·Experience working with engineering to improve user experience: design, UI, and help refine content and create visuals and diagrams for technical support content

    ·Fluent in English with excellent communication skills

    ·Able to work independently, & willing to work in rotational shifts.

    DESIRED

    ·Proven ability to handle multiple projects simultaneously, with an eye for prioritization.

    ·Firm understanding of the systems development life cycle (SDLC).

    ·Experience in managing documentation on MS SharePoint:

  • General reformulation
  • Folder structure review including access restriction review (other departments and Business Units, sensitive information within the department e.g. quotes and contracts, etc.)
  • Links review etc.

    • Knowledge, Skills, Abilities, and Other Characteristics

    Knowledge & support experience for Windows OS, Active Directory, MS Office Applications, Outlook & computer hardware

    ·Teamwork & Interpersonal skills

    ·Analytical, problem solving & decision-making skills

    ·Organizing & planning skills

    ·Attendance/Punctuality: Is consistently at work and on time; Ensures work responsibilities are covered when absent; Arrives at meetings and appointments on time

    ·Dependability: Follows instructions, responds to management direction; Takes responsibility for own actions; Keeps commitments; Commits to long hours of work when necessary to reach goals. Completes tasks on time or notifies appropriate person with an alternate plan

    ·Initiative: Volunteers readily; Undertakes self-development activities; Seeks increased responsibilities; Takes independent actions and calculated risks; Looks for and takes advantage of opportunities; Asks for and offers help when needed

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