Customer Service Voice - Mumbai, Mumbai City, Navi Mumbai - confidential

Description

Description

We are seeking a Customer Service Voice representative to join our team in India. The ideal candidate will have 0-5 years of experience in a customer service role, with a strong focus on delivering exceptional service to our customers. This role requires effective communication skills and the ability to resolve customer issues in a timely manner.

Responsibilities

• Handle inbound and outbound customer calls professionally and efficiently.
• Resolve customer inquiries and complaints in a timely manner.
• Maintain customer records and update account information accurately.
• Provide information about products and services to customers.
• Ensure customer satisfaction by providing exceptional service and support.
• Collaborate with team members to meet performance targets and improve service quality.

Skills and Qualifications

• Excellent verbal communication skills in English and local languages.
• Strong listening skills and the ability to empathize with customers.
• Proficient in using computer systems and customer service software.
• Ability to handle difficult situations and manage stress effectively.
• Strong problem-solving skills and attention to detail.
• A customer-centric attitude and a passion for helping others.