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Tier 2 Technical Support Mumbai - Chronos Consulting
Description
Job DescriptionOur client is a leading WordPress page builder plugin. They are looking for Technical Support Agents. These are full-time, home office based positions providing technical support via chat or email during regular working hours.
The Tier 2 Technical Support agent is an advanced-level technical position, offering many opportunities to grow professionally, master and practice industry-leading methodologies and tools, and be involved with the cutting-edge technology that's building the web of tomorrow.
RequirementsAt least 2 years experience in Technical Support (Tier 1 or 2)Experience with WordPress, HTML, CSS and JavaScriptExperience with web development and inspection toolsKnowledge of PHP and other coding languages – an advantageKnowledge of Web ApplicationsExperience with Web Servers and infrastructure, hosting, cloud and SaaS – an advantageWeb Design/Development background – an advantageAbility to analyze and solve complex technical problemsAbility to fluently communicate complex technical ideas in EnglishAbility to break down and guide through a technical processAbility to work under pressure