Branch Service Manager - Raichur - Wego Consultants

    Wego Consultants
    Wego Consultants Raichur

    3 days ago

    Full time ₹500,000 - ₹1,200,000 (INR) per year *
    Description

    Role & responsibilities

    • To manage renewals by liaising and collaborating with stakeholders across all levels.
    • To Connect with the allotted customers through Voice calls/SMSs/ E-mails/Whatsapp/Field visits/etc for renewals.
    • To engage with the Orphan policyholders for renewals, provide service and refer to the concerned Sales teams for upselling (Service to Sales).
    • To ensure smooth login of NB Cases, Resolving Discrepancies with Sales Teams
    • To ensure daily receipt reconciliation & Banking.
    • To Manage Branch Activities as per documented branch Processes, ensure Compliances.
    • To facilitate customer servicing including claims. To ensure First Time Right (FTR) in all policy requests.
    • To ensure Branch infrastructure facilities timely maintenance and to fix infrastructure discrepancies if any
    • To identify, analyze, evaluate and mitigate the risk for Branch Ops Processes
    * This salary range is an estimation made by beBee
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