Jobs
>
Coimbatore

    Helpdesk Associate - Coimbatore, India - NTT DATA Services

    NTT DATA Services
    NTT DATA Services Coimbatore, India

    6 days ago

    NTT DATA Services background
    Description

    Job Role



    Domain



    Job Description



    Years of Experience



    Helpdesk Associate – Service Desk



    Global End User Services



    Requirements:

    • Helpdesk Associate at Grade-4 position in Service Desk
    • Must be a Graduate.
    • Good communication skills with 6+ months of international calling experience
    • Good comprehension & writing skills
    • Must possess excellent customer handling skills
    • Should be comfortable to work in rotational shift with 24x7 support window

    Job description:

    • Provide L1 technical guidance in activities associated with identification, prioritization & resolution of reported problems through Phone, Email & Chat.
    • Typically, the associate level participates in a supportive role by acting as a liaison between customers & departments within the Client Infrastructure.
    • Good troubleshooting knowledge of MS Windows, PC Hardware, Internet Explorer, MS Office & COTS applications etc.


    1-2 years of industry experience. 12 months in the current grade is a mandate.


  • Hashmap

    Helpdesk Associate

    3 hours ago

    Hashmap Coimbatore, India

    We are currently seeking a Service Desk Associate with English to join our Hybrid (Office and Remote) team in India. · Service Desk Associate - English · India - Hybrid working (office and Hybrid (Office and Remote)) · Competitive Salary & Benefits · Role Overview · Role Responsi ...

  • Hashmap

    Helpdesk Associate

    3 hours ago

    Hashmap Coimbatore, India

    **Requirements -** · - Min 2-3 years of relevant experience in a technical support role & 12 months on the current grade · - Working Knowledge of Operating Systems such as Windows 7 & 10 · - Working knowledge of MS Office suite & Skype for business · - Fair understanding of ITIL ...

  • Hashmap

    Helpdesk Associate

    3 hours ago

    Hashmap Coimbatore, India

    typically, the Analyst level participates in a supportive role by acting as a liaison between customer and departments within the organization, to ensure that all on-line system problems are resolved in an accurate and timely manner. · - Shift: Rotational shift. Qualification: Gr ...

  • NTT DATA

    Helpdesk Associate

    1 hour ago

    NTT DATA Coimbatore, India

    Job Description · Senior Service Desk Associate - English · Competitive Salary & Benefits · Role Overview · The Service Desk Associate advises and assists users over the phone/chat/email in solving problems related to hardware, software, networks, and peripherals using available ...

  • NTT DATA Services

    Helpdesk Associate

    2 minutes ago

    NTT DATA Services Coimbatore, India

    Senior Service Desk Associate - English · Competitive Salary & Benefits · Role Overview · The Service Desk Associate advises and assists users over the phone/chat/email in solving problems related to hardware, software, networks, and peripherals using available technology and int ...