Market Managing Director Eurasia - Gurugram, India - Wyndham Hotels & Resorts

Description

Summary

This Senior Leadership role, reporting to the EMEA President, has full responsibility for Development, Operations and Sales & Marketing functions along with the achievement of associated Wyndham Hotels and Resorts business objectives in their region;

The role holder will additionally engage a multiple discipline team to deliver appropriate support services to a region / business geography of properties, franchisees and owners.

Performance will be measured by the following metrics;

• Net Room Growth
• EBITDA & Financial Performance
• Quality Assurance
• Guest Satisfaction
• Brand Contribution
• Compliance
• Engagement Survey (corporate population only)

Key Responsibilities

The role holder will have the full support of Legal, Central Operations, Finance, Strategic Sourcing, HR & Training and Technical Services teams from the EMEA regional leads.

Scope/Financial Responsibility

This individual will have a broad liaison throughout the organization and externally at all levels and functions and will therefore forge and nurture strong relationships with decision makers at the highest level.

This person will exercise a level of control where their actions will have a significant impact. They will work with a high level of autonomy and will act as an ambassador for all departments as part of a unified team , expected to identify, access and influence the necessary resources to drive results. They are the most senior point of contact for key stakeholders in the region and therefore play an integral part in strengthening the Company's value proposition and the growth of the organization in the region.

Abilities/Key Competencies/Skills

Alongside the professional competencies outlined below, the successful candidate will demonstrate the fundamentals of Wyndham's Count on Me Service Culture to be Responsive, Respectful and Deliver a Great Experience. This will form the cornerstone of their approach as they carry out all tasks with the Count on Me Building Blocks in mind;

Compassionate, Engaged, Dependable, Courteous, Inclusive, Hospitable, Prepared and Personalised.

Negotiation - Must possess advanced negotiation skills in order to create a positive foundation for the on-going relationship

Collaboration & Relationships - Initiates, builds and maintains lasting professional relations based on mutual respect and understanding that foster a collaborative approach to working

Credibility and influence - Will engender credibility and respect within the hospitality arena thereby enabling immediate recognition as a key player in the industry

Innovation - Takes an innovative and creative approach that applies the best fit solution for the situation in hand

Communication - Communicates clearly and effectively in writing and in person. Fosters an open and honest communication style and has strong presentation skills

Analysis - Able to read, analyze and understand numerical or verbal data in order to assess a commercial situation and present a compelling business case based real information

Commercial and financial acumen - Demonstrates good knowledge in commercial and financial fundamentals, able to predict the impact of particular activities on the bottom line of the business

Customer service - Fosters a customer oriented approach; responsive and respectful in keeping with the fundamental concept of hospitality

Flexibility - Adaptable and accepting of change, able to cope with an evolving business landscape applying the best fit solution to each unique situation

Empathy - Able to consider, understand and empathize with the priorities and challenges of others

Integrity - Must show the highest standards of honesty, integrity and discretion and will create trust with all associates, clients and customers

Leadership – Must demonstrate the qualities of leadership and people management, the ability to motivate and inspire others

Consultative - Makes purposeful observations and recommendations to create positive improvements and advances for the team and / or customer

FUN

Experience/Certificates/Education

• The candidate would ideally be a graduate from one of the following: Business Administration, Real Estate degree or Hospitality degree, or have equivalent professional experience
• Expertise and in depth understanding of the hospitality sector are essential
• Experience in a senior management position from an international corporate environment with responsibility for planning and development of business procedures and processes, budgeting and regular forecasting, in particular with a multiple territory focus is required
• Previous experience in the hospitality arena both domestically internationally is essential, ideally with exposure to multiple brands in a multi-unit or regional role
• Highly developed analytical and financial skills
• Extensive senior leadership and people management experience
• Fluency in English is essential