UnderGrad Intern Biz Ops - India - DripShop

Description

Remote UngerGrad-Biz Ops-India Only

Who We Are

Drip ) is the shopify for social commerce; using it's AI-enabled tools, sellers can interact and transact safely and seamlessly on Drip's social marketplace and social media platforms. Since launching, drip has enabled creators, resellers & brands to generate 10s of millions in income. We are backed by leading investors and notable angels including Base10 Ventures, Kindred Ventures, Harlem Capital & Eniac Ventures.

Our Values:

We are seller first

We are customer obsessed

Engaged with the community we build for

Embrace in radical ownership

Value radical candor

Strive to be excellent

Make the case for optimism

Who You Are:

You are someone who thrives on the challenge of analyzing business requirements to align with strategic goals and is eager to:

• eager to learn the intricacies of analyzing and improving customer and GMV retention metrics.
• Manage cross-functional projects that enhance business operations and customer satisfaction.
• Develop skills in building and analyzing interactive dashboards using advanced tools like LookerStudio.

Roles & Responsibilities:

1. Business Requirement Analysis: a. Understand and analyze business requirements to align operations with strategic goals. b. Work closely with various teams to gather and interpret operational needs.
2. Dashboard Development:
3. SQL Querying: Write SQL queries to extract relevant data from databases.
4. Dashboard Design: Use tools like LookerStudio to create interactive dashboards that provide actionable insights into business operations.
5. Retention Analysis and Optimization:
6. Defining Key Retention Metrics: Establish and track key metrics related to customer and GMV retention.
7. Segmentation and Trend Analysis: Perform detailed analysis of retention data across different segments and over time to identify patterns and areas for improvement.
8. Cohort Analysis: Conduct cohort studies to understand the behavior of different groups over time, especially focusing on retention and churn rates.
9. Insights and Recommendations: Develop actionable insights based on retention analyses and suggest strategies to improve retention rates.
10. Process Improvement Initiatives:
11. Operational Efficiency: Analyze current operations to identify inefficiencies and propose improvements.
12. Implementation of Recommendations: Assist in the implementation of process changes and monitor the impact on overall business operations.
13. Cross-Functional Collaboration:
14. Stakeholder Communication: Regularly communicate with stakeholders across different departments to ensure alignment of operational strategies with broader business goals.
15. Project Management: Participate in or lead cross-functional projects that aim to enhance business operations and customer satisfaction.

Required Non-Negotiable:

UnderGrad from a Top India University