SaaS Customer Support - Coimbatore
1 month ago
Job summary
We are looking for Customer Service Associates to join our India team.In this role you'll be resolving queries over phone email live chat handle inbound outbound customer calls troubleshoot basic product questions provide proactive friendly helpful communication build trust with customers collaborate with U.S. teams follow escalation workflows meet SLAs multitask between voice email chat support adapt communication style maintain quality help customers use SaaS platform effectively gain global exposure learn SaaS products grow into advanced support roles
- Handle inbound outbound customer calls with professionalism empathy.
- Respond to customer queries via email eventually live chat.
- Troubleshoot basic product questions provide clear solutions next steps.
Job description
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