Product On boarding Specialist (BB-A4CD3)
Found in: Neuvoo IN
OpportunityAs a part of customer success team your goal is to provide an exceptional customer onboarding experience, providing them step-by-step tutorials, unlimited guidance and support.
It involves taking customers from that very first initial contact to make sure he becomes a champion user driving product adoption and ultimately retention.ResponsibilitiesTake handover from sales by understanding customers' persona, their pain points and expectation.Ã‚Â Understand the goals & objectives of new customers and translate those needs appropriately through the implementation and onboarding process by defining milestone, training schedule, onboarding goals and communicate it to customers.Ã‚Â Guide users on product features and train them to use it effectively.Make sure the customer achieves an early value and feels WOW so he actually starts reaping the potential of the product.Evaluate customers usage patterns and determine additional ways the customer can successfully leverage the platform features.Build and maintain resources required for onboarding.
(Walkthrough, set up guides, help tutorials,
calendar_today3 days ago
work Quick Dry Cleaning Software