Freelancing Consultant

Technical Service Specialist [Diagnostic Division] (BB-4179C)

Found in: Neuvoo IN


Diagnostics Division:

Candidate should be handling 72-75 equipments

in Hematology, Clinical/Biochemistry and Immunology Instruments

B.Tech (Communications/Biochemistry/Electrical) Compulsory

5-6 years in experience in Diagnostic equipments

CTC: Best in Industry

Position based in Kochi

Covering area of full Kochi and Mangalore

will travel 8-10 days a month

Reports To: National Service Manager

Primary Function / Primary Goals / Objectives:

Embrace the vision of becoming the leading diagnostic service provider by achieving customer loyalty and economic profitability through passion, partnership and performance.

Efficiently provide technical support solutions including installation, corrective, pre-emptive and proactive maintenance.

Go above and beyond to respond to customer needs by partnering with sales, marketing and other functional areas while adhering to current compliance guidelines.

Major Responsibilities:

Provide superior customer service, through applying effective communication skills in order to build loyalty while proactively managing and resolving high-stress situations

Delight our customers by providing support including installation, Preventive Maintenance, Technical Service Bulletins and repair by documenting, following-up, and closing calls as per Company Diagnostics quality system

Partner cross-functionally and internally while maintaining positive relationships and ensure issues are resolved efficiently and satisfactorily while exceeding customer needs

Successfully achieve the established business metrics including service sales, cost of service and key performance indicators for assigned customers/accounts

Champion utilization of remote support tools to proactively improve instrument up time

Proactively improve expertise through continuous learning and certifications

calendar_today4 days ago

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